Progress Bar Freeze

[sho_scott]

The progress bar on songs freezes at 0:00 yet plays normally. After unlocking the phone and turning off again the progress updates and freezes where it was when the phone was turned off. 

[SergioDavid]

Hey @sho_scott, welcome to the Community! 

What device, operating system, and Spotify version are you using? Does resetting the app make a difference? Lastly, how long has this been going on for? Did it start after an app update?

We'll see what we can suggest

[sho_scott]

I have an iPhone 8 Plus with iOS 11 and the most recent Spotify update, I
have been having this issue for the past month or so. Regarding restarting
the app, the problem is fixed once I unlock the phone but is a bit tedious.
I am not sure if it started after an app update because I have auto-update
on but I assume it was related.

[Leonardo]

Thanks for the additional info @sho_scott!

Do you have any screenshots you can attach to more clearly explain your issue?

Let us also know the exact Spotify version you're using on your device.

I suggest you try a clean reinstall and see if it helps. This usually fixes most problems 🙂

Note: This will remove any saved offline tracks and cache.

Let us know how it goes with this!

[Aimee_T]

Hi @sho_scott!

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

Have a nice day,