Thanks for reaching out to us about this, and sorry for the delayed response!
Have you already checked this support article out, specifically under the heading Android > Equalizer? Make sure to check it out if you haven't.
In any case, could you send us a screenshot of the download/equalizer settings before and after they are reset, so that we can get a better idea of how things look on your end? Once we have that, we'll be able to look into this further.
Thanks! Looking forward to hearing back from you :)
Thanks for reporting this to us. We have passed this on to our tech team, who are currently looking into it.
Could we ask you to leave the following information in the comments section below for us:
Device and OS version
Also don't forget to click +VOTE if you are experiencing this issue.
Thanks! We'll let you know as soon as we have any updates on this.