Announcements

Queue changes after switching device with Spotify Connect

Plan

Premium

Country

United States

Device

Across devices

 

My Question or Issue

If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would carry the queue over to the new device so songs I already listened to on the first device aren't being repeated. Seems to be happening across all 3 of my devices, regardless of which device it's switching from/to.

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • screenshots illustrating the discrepancies in the respective queues?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Visitor
I looked at it this morning, before switching, the old and new devices have the same queue. But, on switching, both queues are updated. Actually, queues on all devices are synchronised correctlly, but the queue is changed on device change.
Moderator
Moderator

Hey there @emily825  and @Almtesh,

 

Thanks for reaching out about this in the Community! We'll be happy to lend you a hand with this 🙂

 

Can you make sure that you're on the latest version of the app? We'd also recommend going through a clean reinstall and check if this gives you a different result.

 

If the issue persists, it'd be great if you could provide us with some screenshots. This will help us understand more directly what's going on from your end.

 

Also - does this happen with specific playlists or regardless of what you listen to?

 

We'll have an eye open for your reply 🙂

 

Cheers!

Visitor

Of course, just before changing device:

Screenshot_20200930_230305.png

And just after.

Screenshot_20200930_230318.png

The queue changes again when I go back to my computer.

Spotify desktop client and Android client (the one on Atmosphere) have been updated to the last version just today.

My desktop updates Spotify client from the Debian/Ubuntu repository and my phone updates from the Google Play Store.

I'm quite a power user on my desktop, if you need logs, I can provide, but not from Android, sorry.

Visitor
My screenshots are not visible for me, I hope you see them…
Casual Listener

Hi Xenia,

 

Still experiencing the queue change after following the steps you suggested.

 

I've noticed this happen with many different playlists. The one in the screenshot is 20 songs. If I switch devices halfway through listening to the playlist, the queue is shuffled and contains the full playlist again (19 songs in this case).

 

Let me know if there's any other info I can provide.

 

afterDeviceSwitch.PNG
beforeDeviceSwitch.PNG
Moderator
Moderator

Hey there folks, 

 

thanks for your info and screenshots.

 

@Almtesh, since Ubunto is not an officially supported platform we cannot guarantee that everything in the app will function properly.

 

Nevertheless, we suggest everyone affected by this try logging out everywhere. After that log back in on all of your devices. This should force a account wide server resync. If this doesn't change anything we'd ask you to try creating a test account with another email or Facebook and check whether the other account behaves the same way.

 

Let us know how it goes.

Newbie
Hi
It doesn't just happen with Ubuntu, I can replicate this on my iPad.
Find any Spotify playlist and press play/shuffle, look at the queue, change ‘listening on’ from iPad to a Connect device, queue order changes.
Switch back and forth between Connect and iPad and the queue will reshuffle the entire playlist each time.

Regards,
Rich
Casual Listener

I tried logging out everywhere/logging back in, and also tried with a new account, but still getting the same result.

Moderator
Moderator

Hey @emily825 and @rich8t7,

 

Thanks for the troubleshooting you've done so far.

 

Could you share the make, model and OS version of two officially supported devices you can replicate the issue with? It would also help us a lot if you include the Spotify app version on the respective device.

 

@rich8t7 we'd appreciate it if you also try it out with another account as @Alex suggested and let us know if you observe the same behavior there.

 

Keep us posted. We’ll keep an eye out for your reply.

Visitor
OK, Ubuntu is not a supported platform, but what about Windows and Android?
If I have the same problem on Android and Windows, I can think that the problem IS NOT about Ubuntu. What is THE **bleep**ING PROBLEM with Ubuntu?