Help Wizard

Step 1


Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.


If you're still having trouble, make sure to post a new thread in the relevant help board here.



Status changed to: Under investigation

Hey folks,


We’ve passed this on to the relevant team for further review.


If you’re experiencing this issue, please  make sure to click +VOTE and Subscribe and provide us with the following info, if you haven’t already:

  • OS version
  • exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.


Windows 10


Spotify Version:


Windows 10
Spotify for Windows


Windows 11 Home


Spotify for Windows


Windows 10 Pro

Spotify for Windows -


I am experiencing same problem in my android app and desktop app. My desktop version of Spotify for Windows is and OS is Windows 11. My Android version of Spotify is and Android version is 12. Please help.

every time i close the app or restart my pc my queue desappears

I am having this issue on both desktop (Windows 10, Spotify for Windows and on iOS.


OS: Win 10 22H2
Spotify: 1.200.1165.0

Noticed this since Wrapped came out on mobile - at least i think it was about the same time

PC App defintely cannot contiue past the last song played between app being closed and reopened - regardless if the pc was restarted in between


Still it is NOT working.Issues:

After log out / log in, the track which was about to play next is there, but then.. "next after" or whatever is populated with from the start at the playlist. The playing que is destroyed still!  And... Why...  it is so important to start the playlist from the 1st track every time ?

Also.. when you start queing songs, they seems to go to NULL / Bitties Heaven. When you press play for a second.. the songs added to que magically appears from nowhere. Also they are qued in to wrong place - the 1st track of the playlist is sticky at the front! and if you continue queing.. the songs go totally random. There is no que, only next from.

This thing is totally messed up and not working. To get it working you have to click something else to play and stop it and then choose what you really want.


Spotify – Windows