Queue not working correctly when adding songs (iOS)

Plan

Premium

Country

 USA

Device

IPhone 6s

Operating System

IOS 11.4.1

Spotify Version

8.4.six nine.787 

My Question or Issue

 As the subject says, the queue isn't working correctly.  If I pick a song on a play list, then open the queue and drag a song to the next position, then skip to that song, it plays.  But when I open the queue again, it shows the first song as still playing when it's not, and when I try dragging different songs around, it acts like it hasn't been modified at all when it has.

 

Basically, it's like the queue doesn't update after moving one song.  Which is a huge pain.

 

And before you ask, yes I restarted my phone.  And yes I uninstalled and reinstalled Spotify.  So no, that won't fix it.

Hey everyone,

 

Thanks for all your reports and patience. 

 

This should be fixed in the latest version of the app.

 

If the issue persists for you, please make sure to reinstall the app on your devices by following the steps here.

 

Cheers!

Comments
Rock Star 15
Rock Star 15

Hey @yungcoffee@grazamataz@ricardorubio0@Cpirish,

 

Try it with the latest version of Spotify and please update to iOS 12.0.1

 

Thanks!

Cpirish
Newbie

I have the latest version of Spotify running on iOS 12.0.1 and the problem still exists.  I reinstalled an hour ago, same issue.  Customizing the next few songs I hear next within one of my playlists is literally the reason I pay for Spotify.  For the last 6 weeks or so there's been very little value to me.

Zoaps
Newbie

I am having the same issue and have tried uninstalling and restarting and installing again etc...

 

spotify version: 8.4.74.328

iOS: 12.0

iPhone 7 Plus and on my work phone also which is 8 plus

 

 

zhourvss45
Newbie

I'm having the same problem. When I add to queue, it adds them, but then will play them not in the order I rearrange them, but by artist or the order I added them in. 

 

Update: 8.4.74

IOS: 12.0.1 

Device: iPhone 7

Plan: Premium

Emmanicole13
Newbie

 This problem has been existant for well over a month. It's such a shame that it is still listed as "under investigation" and no progress has been seen. As someone who pays monthly for a streaming service who boasts about the ability to listen to any song at any time, it's been more than frustrating that I have not been able to do precisely what I am paying for.

agrudsky
Newbie

I have also been having this issue for the past month. It is absolutely ridiculous that the Queue functionality of a music app does not function as intended and the only updates we, as paying customers, are getting is "we're looking into it." This is one of the most important features of the app and I am appalled that this issue has been allowed to persist for this long.

 

Device: iPhone X

iOS: 12.0.1

Spotify: 8.4.74.328

LarterStyles
Regular

It’s been 2+ months since I raised this issue (in a separate thread), and so is now getting excruciating. Still occurring on 8.4.75.664.

 

What‘s the ETA on this?

katieshigemoto
Newbie

iPhone 6S

OS: 12.0.1 

Plan: Premium

sonnyd64
Casual Listener

Hi @Katerina,

 

Was out of town this weekend and did not have the chance to respond, but I can confirm this is still occurring on Spotify version 8.4.74 (as well as 8.4.74.328, the version of the app I have currently installed).

 


@Katerina wrote:

Hey @sonnyd64@Cpirish and @grazamataz,

 

There's a newer version of the app available now (8.4.74). Could you double check the version you're rocking and let us know if the issue persists? We'll make sure to pass this on to the right teams.

 

We really appreciate your patience, our tech folks are working on this.



mgrasso
Newbie

Recently updated to iOS 12.0.1 from iOS 11 and the problem started. I’ve tried to reboot and reinstall the app but it didn’t work.

 

iPhone 6s Plus

Spotify Ver: 8.4.75.664