Announcements

Redownload music

Status: Closed
I have a galaxy S4. I had about 6.5gb of music downloaded. I got on my app today and the downloads are gone. The data remains on my external sd card, but doesn't show in the app as being downloaded. I also have an older zte phone that I use for just music. When I power off the phone, all of the downloaded music shows as not being downloaded and I have to go through the whole process again. Both phones have more than enough space. Anyone know what is wrong?
Comments
Alejandro_C
Status changed to: Closed

Hey @Biggysmalls, welcome to the Community!

 

We'd recommend reinstalling the app without the SD card and then insert it. Right after that, you can refresh your offline device info and download your songs for offline listening again.

 

Let us know if that helps.

MaryC1

Hey @Biggysmalls,

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
MaryC1
Status changed to: Closed
 

Env: prod