Announcements

Help Wizard

Step 1

NEXT STEP

Refresh button for Recommended songs section not working properly

Hey folks,

 

We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is only refreshed after actually adding a song to the playlist. If you're experiencing this issue, make sure to add your +Vote to this Ongoing Issue thread.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
SrCastell
same for me 😞
LetoAtreides82

Having this issue as well.  Sometimes the refresh button works only once, and clicking it again does nothing.  

evereadycod

Same here, stopped working a few days ago alltogether. I've tried a clean reinstall and nothing has changed

 

Eni

Hi there @AeroZ and @jtor99

 

Thanks for getting in touch about this here in the Community. 

 

@AeroZ, we'd recommend that you try logging out and then logging back in twice. We know this sounds odd, but it's how the app forces a cache refresh. Also, we suggest that you try with a different internet connection to check if that makes the difference. 

 

@jtor99, could you let us know which troubleshooting steps you've already tried? Additionally, we'd like to know if the issue persists on a different device such as a phone. Lastly, would you mind sending us the exact make/model, operating system and Spotify version of your device?

 

We'll be on the lookout for your replies.

 

 

 

AeroZ

It started working today without doing anything but it's kind of half-working. I also tried to log out twice with no difference.
There are two issues:
1. It shows 10 recommended songs. When pressing refresh then it basically just re-orders those 10 recommended songs instead of showing new recommendations with each refresh. Tried this with different playlists but the result is the same.
2. Every second or third click on the refresh button doesn't do anything.

jtor99

Hi Eni,

Tried clearing cache. The issue seems to be only on the desktop, working fine on phone.

 

Specs:

Windows 10 Home 21H1 - HP Notebook
Spotify Version: 1.1.66.578.gc54d0f69-a

basculin

Also not working for me... on both browser and app version (Windows 10). Was fine up until a few days ago.

gptoth
Same problem. Reinstall does not fix. Obviously, by the number of complaints, this appears to be a more systemic issue that needs attention. The Refresh feature for Premium users is an important function.
jtor99

Hello Spotify? Are you there?

The lack of attention to this issue is baffling. How long do premium users have to wait to hear a response / suggestion / anything from you?

Eni

Hey folks, 

 

Thanks for your quick replies 🙂

 

We've passed this on to the right team that will have a closer look. We'll get back to you as soon as we have any updates regarding this.

 

Let us know if we can help you with anything else in the meantime 🙂

 

Cheers!