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Search not working on Roku App

Status: Closed

Went to listen through my Roku today and "Search" isn't working / is crashing with:

 

"Search error

Error searching. (code 16.1)"

 

This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick.

 

Though I could give a darn about the "What's New" feature, it also says:

 

"No content available

No content loaded.

Please try again later."

 

"Top Tracks" appears to be working, but I would never listen to anything there.

 

First my playists are taken away from the Roku App and now I can't even search?!?! This basically makes it impossible to listen to anything I WANT on my Roku devices.

 

Really disappointed in Spotify!

Hey folks,

 

We're just checking in to let you know that we're closing this thread up.

 

Our tech team have been looking into things, and this should now be fixed.

We've also had reports from many of you confirming this, and we appreciate you letting us know.

 

In the meantime, we also noticed some recent comments about playlists on Roku in this thread. We have some more info on this here

Give us a shout if you have any other questions in the future. We appreciate your patience while this was looked into.

 

Best regards,

/M

Comments
edwjohnson
I don't recall exactly how I made contact but their email address is:
support@spotify.com

Melody
Status changed to: Under investigation

Hey,

Thanks for the recent posts.

 

We noticed a few reports here where things seem to be running a little smoother for a few of you. Our tech team are still looking into things, however can you let us know if you're seeing any improvement with Search on your Roku devices?

We also noticed some questions in here about playlists. We have some more info about this here.


Thanks, and keep us in the loop!

We hope to have more info soon.

 

/M

LauraM62

I checked after receiving the post from the moderator via email, and it appears my search function is working now on my Roku --- but this still does not fix the problem with the playlist! To give us a link that basically says you disconnected the playlist function and STILL is NOT working after how many months! I still find that unsatisfactory as a paid premium subscriber. I have recieved so emails lately from the competitors of Spotify offering me the same premium family subscription --- think Spotify's competitors are coming in strong, if you don't get with the game you'll become another Yahoo!

mcgmusic

I agree with Laura here, I am a paying premium subscriber with Spotify and I don't feel it is satisfactory that the playlist function was removed, before it was removed I was able to use it and as a student I like to get the most for my money like anybody should. 

 

Spotify is much better than other competitors but if they cannot work alongside Roku when promising the most for their customers it puts doubt on the bones and trust between us paying customers and Spotify.

edwjohnson
Spotify is now working as it should be! The search function has no more
problems. For a long time, I was having to reboot Roku before each
Spotify listening session. I don't have to anymore! Thank you for
fixing both problems.
A suggestion for improving Spotify: Add a skip function. Many albums
especially many Classical ones, have multiple disks in them and to skip
a track far down in the list that you prefer not to listen to, now you
have to click on the album and scroll down through all the tracks until
you come to the one playing that you don't like and then go one past it
and click on it. A simple skip option would be a whole lot more efficient.
Ed Johnson
Melody
Status changed to: Closed

Hey folks,

 

We're just checking in to let you know that we're closing this thread up.

 

Our tech team have been looking into things, and this should now be fixed.

We've also had reports from many of you confirming this, and we appreciate you letting us know.

 

In the meantime, we also noticed some recent comments about playlists on Roku in this thread. We have some more info on this here

Give us a shout if you have any other questions in the future. We appreciate your patience while this was looked into.

 

Best regards,

/M