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Search not working on Roku App

Status: Closed

Went to listen through my Roku today and "Search" isn't working / is crashing with:

 

"Search error

Error searching. (code 16.1)"

 

This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick.

 

Though I could give a darn about the "What's New" feature, it also says:

 

"No content available

No content loaded.

Please try again later."

 

"Top Tracks" appears to be working, but I would never listen to anything there.

 

First my playists are taken away from the Roku App and now I can't even search?!?! This basically makes it impossible to listen to anything I WANT on my Roku devices.

 

Really disappointed in Spotify!

Hey folks,

 

We're just checking in to let you know that we're closing this thread up.

 

Our tech team have been looking into things, and this should now be fixed.

We've also had reports from many of you confirming this, and we appreciate you letting us know.

 

In the meantime, we also noticed some recent comments about playlists on Roku in this thread. We have some more info on this here

Give us a shout if you have any other questions in the future. We appreciate your patience while this was looked into.

 

Best regards,

/M

Comments
pheil87

Today, I am not able to search Spotify on my ROKU 3. I contacted Roku, cycled its power, checked its update status, and deleted and reinstalled the Spoify app on it. Still, I am receiving the message "error searching (code 16.1)." How can I get my Spotify to work on my Roku 3 again?

FGravity

@MattSuda Thanks so much for taking the time to read my post. A lot of us Roku users really felt like we were shouting into the void with the Playlists issue, and I really got steamed on this one because my posts and others were simply being merged with Playlists posts, or declared closed. The whole thing is just too much for me - I have my Roku setup to feed my very nice stereo at my home, where I also work, and so that's really my primary source of music. Like I said, I've been a very happy paying Premium customer for at least five years, but today I cancelled my subscription. I was fine with the Roku app being a very stripped down app - really, all I wanted/expected was the ability to access and play playlists that I either create on iOS or the desktop app.  A month ago with the rollout of V1.1, where the removal of the ability to access playlists was the only "improvement" defintely shed a lot of users, at least it looked that way from the forum. "Search" was the suggested stopgap/workaround suggested by Spotify support - and now that it doens't work, literally the ONLY music accessable via Roku is the 20 "Top Tracks"  A whole app, to play 20 songs.....  Anyhow, I get the exact same error message the original poster gets.  Here's what it looks like on the UI:

 

IMG_5294.JPG

FGravity

@scotty321 Is this the same error message you get when you try to Search?:

 

IMG_5294.JPG

garryboote
Please can you fix the search and playlist on the Spotify roku app. NOW
TyraJ18

I'm having the same issue with the same error code. I'm completely fed up with spotify and its issues. What's the point of having the app if all I can listen to is some random top 20 tracks and not access all the music I pay to have access to! The playlist being discontinued was a HUGE issue. Now this on top of that. Get it together Spotify or continue to lose paying customers. 

Ddpatrick86

I am having the same issue. Same exact error code. Cannot search. I have been paying for premium for years, and this issue makes me want to cancel my subscription too. It is now a huge pain to play Spotify through my home stereo.

Alyssamireles

I am having the same issue as everyone else. I cannot search. I have a roku tv and Spotify premium account. I hope this can get resolved. 

aussie42

@VonGoober wrote:

Went to listen through my Roku today and "Search" isn't working / is crashing with:

 

"Search error

Error searching. (code 16.1)"

 

This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick.

 

Though I could give a darn about the "What's New" feature, it also says:

 

"No content available

No content loaded.

Please try again later."

 

"Top Tracks" appears to be working, but I would never listen to anything there.

 

First my playists are taken away from the Roku App and now I can't even search?!?! This basically makes it impossible to listen to anything I WANT on my Roku devices.

 

Really disappointed in Spotify!


 

aussie42

Same exact issue, will not access playlists and search gives error code 16.1.  Useless. What is wrong here????

Sianessa

Same issue, for the record.