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Search not working on Roku App

Submitted by on ‎2017-04-22 10:14 PM
Status: Case Closed

Went to listen through my Roku today and "Search" isn't working / is crashing with:

 

"Search error

Error searching. (code 16.1)"

 

This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick.

 

Though I could give a darn about the "What's New" feature, it also says:

 

"No content available

No content loaded.

Please try again later."

 

"Top Tracks" appears to be working, but I would never listen to anything there.

 

First my playists are taken away from the Roku App and now I can't even search?!?! This basically makes it impossible to listen to anything I WANT on my Roku devices.

 

Really disappointed in Spotify!

Hey folks,

 

We're just checking in to let you know that we're closing this thread up.

 

Our tech team have been looking into things, and this should now be fixed.

We've also had reports from many of you confirming this, and we appreciate you letting us know.

 

In the meantime, we also noticed some recent comments about playlists on Roku in this thread. We have some more info on this here. 

Give us a shout if you have any other questions in the future. We appreciate your patience while this was looked into.

 

Best regards,

/M

Comments
sofigamza
Newbie
2017-04-23 10:15 PM

Is this going to have a solution soon? Same problem 16.1 code, search is not available. 

0 Likes
Nosrednae
Newbie
2017-04-23 10:36 PM

Uninstall and reinstall the app. Sadly, you may have to do this several times a day, but "search" will work again - until it stops working again. Maybe Spotify/Roku are taking a queue from Apple - removing features.

0 Likes
EthanS1
Community Legend
2017-04-23 11:23 PM
Status changed to: Under investigation

Hey! @VonGoober,@Nosrednae,@sofigamza,@Sianessa,@aussie42!

Thanks for reporting this! I've spoken to one of the team at Spotify and this issue is currently under investigation and they are looking to this as we speak 🙂

To help assist with the investigation please help us following info and we'll get this to the appropriate team:

  • What Software Version is your Roku running (Go to the Home screen by clicking on the Home button on your remote > Select Settings > Select System > Select System Update) Please let us know the version there and build.
  • The country your trying to access Spotify from

Thanks and we'll keep you in the loop! 🙂

@EthanS1

0 Likes
Nosrednae
Newbie
2017-04-24 12:06 AM
Roku 3

Software version: 7.5.0

Build: 4099

Accessing in Canada.

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Stevehasaface
Newbie
2017-04-24 12:16 AM
  • Literally while reading thru the comments here it all started working for me again. Everyone go check!
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EthanS1
Community Legend
2017-04-24 12:21 AM

Hey @Stevehasaface!

Thanks for the update! I've not had a official comment from Spotify on if this has been fixed but I should know by Mid-Day (UK time) tommrow.

 

All the Best,

@EthanS1

0 Likes
rjkstandridge
Newbie
2017-04-24 01:20 AM

We're having the same issue. First noticed the issue Friday evening.

 

 

Roku player: 4620X

US

Software Version: 7.6.0

Build: 4113

(Just updated today 4/23/17)

 

Thanks.

0 Likes
pheil87
Newbie
2017-04-24 04:14 AM

I am still receiving "error searching (code 16.1)."

  • Spotify on my Roku 3
  • version: 7.5.0
  • Build: 4099-04
  • country: USA

Please fix !

0 Likes
mjfinch91
Newbie
2017-04-24 04:18 AM

Spotify app on TCL 55UP120 Roku TV shoes search error 16.1 when trying to search, does not show playlists at all, cannot load any content under "what's new". Been a couple weeks now not working.

0 Likes
Leonardo
Roadie
2017-04-24 04:25 AM
Status changed to: New issue report

Hey guys!

 

We're currently looking into this.

 

We'll keep you guys updated as soon as we have any news 🙂

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