Search not working on samsung smart tv

Hello,
I'm using Spotify a lot on my Samsung smart tv from 2014. But recently I encountered problems when using the search function. When searching for numbers or artist, nothing shows up. The playlist is working fine, but not the search function. I already reinstall the app, but this didn't change anything.
Greetings, Nimsi

Hey @LittleDucky91!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

Status: Closed
0 Likes
Comments
Sophia
Roadie

Hey @LittleDucky91!

 

Thanks for reaching out to the Spotify Community. We'd like to help.

 

Can you let us know what Smart Hub and Spotify Version you're using? It'd be a great help if you could send us a screenshot of what's showing instead of the function. 

 

In the meantime, please try: 

 

  • Reset Samsung TV. 
  • Reinstall the Spotify app. 
  • Check you have latest Samsung Firmware.

Let us know if you have any questions. We'll be here for you. 

 

Sophia

Sophia
Roadie
Status changed to: Need more info
 
LittleDucky91
Casual Listener

Sophia,

 

Thanks you for your reply. I have reset the smart hub and spotify. Also I've checked that I have the latest firmware for the tv.

 

I have a Samsung UE32H5303AW.

The Spotify app version I use is 1.025.

I couldn't find the version of the smart hub, but I have reset it.

 

The screenshot I provide is what I see when searching in Spotify.WP_20170428_001.jpg

 

 

WP_20170428_002.jpg

 

 

Sophia
Roadie

Thanks for getting back to us with that info @LittleDucky91!

 

In this case, please try reinstalling the app on your device. 

 

If that doesn't work, please log in on your device using a different account and let us know if the search function works properly. 

 

We'll be here if you have any questions 🙂

 

Sophia

LittleDucky91
Casual Listener

Hello @Sophia,

 

I already tried reinstalling the app, but this doesn't resolve the problem.

I still have to log in with a different account, so I keep you posted.

 

Greetings,

ZullyB
Roadie

Thanks for the info, @LittleDucky91

 

Could you give it a try with a different internet connection and check if the same thing happens? Let us know also if you could try with a different account. 

 

Keep us posted 🙂 

ZullyB
Roadie
Status changed to: Closed

Hey @LittleDucky91!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

Related Issues