Settings reset after every machine restart

Device: Windows

Operating System Version:

Windows 8.1 Pro

Spotify Version:

1.0.15.133

Description:

Setting reser after restarting the Windows machine.

To reproduce:

  1. Change settings.
  2. Listen to a large (300+) playlist folder on shuffle.
  3. Close Spotify and restart the Windows machine.
  4. Open Spotify.
  5. All settings (bar advanced, includes zoom) are reset.

Workaround:

 N/A

 

Additional information:

 N.A

 

Hey @brentb9193,

Thanks a lot! We're going to close this as fixed now. If anyone notices an issue with the latest update, just let us know 🙂

Comments
Pricilla
Spotify
Spotify

Hey @ATGM,

 

Welcome to the Spotify Community. 

 

Can you try to reinstall Spotify following all the steps here?

 

Let us know if the same happens.

 

We'll investigate further. 

Pricilla
Spotify
Spotify
Status changed to: Fixed
 
ATGM
Music Fan

Did a reinstall, still the same happens.

Goodman
Community Manager
Community Manager

Is this still happening @ATGM ?

ATGM
Music Fan

Yes. Meanwhile, I upgraded to Windows 10, but nothing changed.

Goodman
Community Manager
Community Manager

Alright, some things:

 

Let's try a complete uninstall

  • Hit winkey+r, then type %appdata%, remove the entire Spotify folder
  • Go up one folder and check the other two (local, localLow) for a Spotify sub folder. If it exists, remove it there too
  • Now go to spotify.com and download the latest version.

If that still doesn't work:

  • Could you explain in more detail what settings you're changing?
  • Could you post screenshots of the settings that are resetting?
  • Do you have any "tool" apps installed? Think Ccleaner, registry cleaners, cache cleaners, those kinds of apps.
  • Is it a work pc or a personal one? I ask because some work PCs have IT restrictions
ATGM
Music Fan

Even after complete uninstall it is still happening.

 

There are some settings that I change and which are not reset. Like cache location, no automatic startup and local file locations.

 

Settings that I change and are reset are Last.fm credentials, friend feed and zoom level.

 

This PC is my personal one and I don't run any fishy software.

zangerbob
Regular

I am experiencing same problem. 😞

 

Last.fm, Friend Feed, Crossfade etc still keep resetting after complete uninstall.

 

This started happening few months ago. No Ccleaner or other stuff like that. And that reset doesn't happen 100%. Sometimes it starts just fine, sometimes it resets.

zangerbob
Regular

Per, is there any update regarding this issue? Do you need to know anything else?

abunchofletters
Newbie

Ditto. Incredibly annoying to have lost so many Last.fm scrobbles with no idea and then it repeats after re-connection.