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Sharing to Instagram Story will open the camera instead of the story editor (1)

Status: Fixed

Sharing spotify songs will instead open the camera instead of the song being on the story editor. Tried reinstallation of both apps doesn't work.

Plan

Free/Premium

Country

 

Device

(vivo 1714, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo,Android Nougat Windows 10,etc.)

 

My Question or Issue

 

Hey everyone,

 

Thanks for your patience again 🙂

 

This should now be fixed! Make sure both your Spotify and Instagram app are up to date! If you are still experiencing this issue, please let us know by creating a thread in the relevant help board. 

 

Have a nice day!

Comments
Lukas02

Plan

Premium

Country

 

Device

Samsung Galaxy A5 2016

Operating System

Android

 

My Question or Issue

Hey, I've been trying to share a music album/ song on instagram stories but when I press share to instagram stories it opens my instagram camera and not the image of an album or a song like it suppose to do. Can anyone help me?

OctopusColombus

I have the same problem. Everytime i clicked on share - instagram story, it will start opening the camera for instagram story and did not make the link for the songs. Please fix this

grillopf

I have the exact same problem here!

sasaieva

Same problem

Josepcl

Same problem here... Cannot upload music from Spotify to histories, just can opens :c

Katerina
Status changed to: Under investigation

Hey there folks,

 

We really appreciate your reports about getting directed to the camera view instead when attempting to share music on your Instagram Stories.

 

We've passed this on to our tech teams and they'll be looking into it.

 

In the meanwhile, we'd suggest making sure that both apps are rocking the latest version available. You can also try a quick reinstall of them. You can find the steps to reinstall Spotify here

 

If that doesn't do the trick and you're still having troubles, make sure to add your +VOTE and leave a comment with the following details so we can pass them on to the right teams:

  • Your device and its OS version
  • The version of the Spotify app
  • If possible, the version of the Instagram app
  • Does this persist when sharing to your Instagram Stories on a different device?

We'll keep you posted on any updates we have, thanks!

jg1tr

I have the same problem on Galaxy S9+. Os and apps are up to date. Also reinstalled both apps, no effect.

Katerina

Hey there @jg1tr,

 

Thanks for posting and welcome to the Community!

 

It'd be helpful if you could let us know the exact versions of your device's OS and apps so we can pass them on to the teams looking into this.

 

Further, does the issue persist when sharing to your Instagram Stories on a different device?

 

We'll be keeping an eye out for your reply. Have a lovely day 🙂

jg1tr

Device

Samsung Galaxy S9+

OS version

Android 9 with latest updates.

Spotify

8.5.3.716

Instagram

91.0.0.18.118

 

 

 

Commatose

Yep.  Same issue here with stories. All updated and waiting.