Shazam connection not possible, after the Spotify support team restored my account

[newjunkcity]

HI,

Short story:

I can no longer connect Shazam to Spotify. The app authorisation goes through without a problem, but then Shazam cannot complete the process, with the error message

"Connection failed to Spotify. You can try again later in the settings."

This is on an Android device.

Long story:

I previously had Spotify / Shazam integration on my Android phone, working without a hitch. Then some delinquent b*****d decided to hack my Spotify login.

I contacted the support team, who were more than happy to help, and who have reinstated my account, as well as rolling back my playlists to their previous state.

However, Shazam was no longer updating the "My Shazam Tracks" playlist.

I've tried following all of the solutions in the community:

1. I cannot click "Disconnect" in the Shazam settings dialogue, because their isn't an existing connection
2. I've tried revoquing the app access from my Spotify account - I can add access again without a problem from the Shazam app, but that's just before the error message appears
3. I've tried deleting the existing "My Shazam Tracks" playlist
4. I've tried restoring the existing "My Shazam Tracks" playlist

...but nothing seems to work. It appears that Spotify is not authorising the steps that take place, just after the app access is granted, i.e. the creation of a playlist, and the adding of tracks.

[Aimee_T]

Hi @newjunkcity, welcome to the Spotify Community!

Could you let us know what operating system and Spotify version you're using? We'd recommend reinstalling the app by following the steps here. 

Also, it would be helpful to reinstall the Shazam app too.

Let us know how it goes 🙂

[newjunkcity]

Hi Aimee,

Thanks for your reply.

Android 7.0 with Spotify 8.4.35.152.

Unfortuantely, I've already tried completely deleting, and then reinstalling, both Spotify and Shazam, with no success 😞

[Maria_B]

Thanks for the quick reply. 

That's odd. Could you send us some screenshots of the steps you're following to connect Spotify and Shazam? We'll like to take a closer look.

Also, can you try with a different internet connection? 

Keep us posted.

[newjunkcity]

Hi Maria,

Here's a video:

https://streamable.com/0o58c

Tried from multiple Wi-Fi connections, as well as via 4G.

Kind regards,

newjunkcity

[FabianS_Bogota]

Thanks for the video @newjunkcity!

I tried to replicate the issue on an Android 7.0 device and I couldn't get the same result. Have you tried in any other device? If reinstalling both apps didn't work, maybe you could try using a different account to test it on your device. Maybe a friend account. Let us know if you get the same result.

Take care!

[newjunkcity]

Hi Fabian,

I haven't tried another device, and I don't have one either.

As explained originally, the setup was functionning perfectly up until the blocking and resetting of my account.

I have the impression that certain elements of my Spotify account are configured as if the connection :

       "Shazam <==> Playlist 'My Shazam Tracks' "

...is still in place.

I don't have another account to test with.

Is there a way, on the admin/developper "side" to re-initialise any Shazam integration in my Spotify account?

Being that I've both :

• Reinstalled the apps
• Totally reinstalled the OS (reset Android to factory settings), and reinstalled the apps

...I cannot see that there would be a problem with the elements installed locally.

Kind regards

[Mara_F]

Thanks for that info @newjunkcity. 

We know you said you didn't have a different device to try it on, but it would be super helpful if you could give it a shot with a friend's or family's device to see if it works. The reason why we're requesting this specifically, is because we want to check if there's anything on the device you're trying on or if there's something wrong with the account.

Let us know if there's a chance of giving it a shot on a different device.  

[newjunkcity]

Hi Mara,

Thanks for the reply.

For information, I tried a second Spotify account, and had the same issue.

I've resolved the issue, so I'm posting the solution in case anyone else encounters the same thing (Wisdom of the ancients).

For reference, in the end it would appear that the problem is totally on the Shazam end, and not Spotify. I also contacted their support, several times, without receiving a single response in return, so "so much" for that, and thank you very much to you guys, who've been very helpful.

The problem originated when the exising Spotify <> Shazam connection was broken. Each time I reinstalled Shazam, I reconnected my Shazam account, in order to re-synchronise all my previous Shazams.

The problem was effectively caused by a bug in Shazam, whereby if one is signed-in to the app, it's impossible to link Shazam to Spotify. Signing out from Shazam, resolved the problem, and the link-up worked without a hitch.

Signing back into Shazam, _after_ linking Spotify, redownloads all the previous Shazams, and the playlist in Spotify is then synced.

Thanks very much for all your help.

Kind regards

[SergioDavid]

Hey there.

We haven't had any activity in this thread for a while, so we'll be closing it.

If you're still having trouble, don't hesitate to let us know. We're always here to help!

[Chris]

Thanks for getting back to us @newjunkcity!

We're sorry for the confusion here. It looks like your post was mistakenly caught in our spam filter, but has now been restored. 

We're glad to hear you got things up and running again. If there's anything else we can help with, you know where to find us 🙂