Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's only playing songs from a few artists in the shuffle. Please see attached screen shots, one from playing on the local PC and one from playing on Sonos.

ShuffleQueueNotSpotifyConnect.JPG
ShuffleQueueSpotifyConnect.JPG

Hi all,

 

We've passed this on to the right team and it's in their timeline for fixing. We'll close this for now as they don't need any other info from users.

 

There's no exact timeline available for a fix, but we'd recommend you keep an eye out for updates to the app. We'll always work to fix issues like this in app updates.

 

Thanks!

Comments
Spotify
Spotify
Status changed to: Need more info

Hey @whitesd2!

 

It's odd that this happens. Let us know what device, operating system and Spotify version you're using. Does the same happens when using the Sonos app? If possible try a clean reinstall with these steps. Let us know if it makes any difference.

 

Keep us posted.

meadowcroftt
Music Fan

Spotify Connect effectively limits playlists to the first 100 songs, no matter how big the playlist is.  This is a known issue.  Spotify labels the idea to increase the playlist size, "Not Right Now".  See link here:  Go to this link and add your vote to increase the playlist size.

 

https://community.spotify.com/t5/Ongoing-Issues/Connect-only-plays-100-song-chunks-of-playlists/idi-...

 

ZullyB
Roadie

Hey @whitesd2 and @meadowcroftt!

We've let the tech team know, and they're investigating this. We don't have an exact timeline available for a fix, but we'd recommend you keep an eye out for updates to the app. We'll always work to fix issues like this in app updates.

 

Let us know if you have more doubts :) 

ZullyB
Roadie
Status changed to: Under investigation
 
whitesd2
Regular

Thanks for the update, it seemed like the behavior improved with updates pushed earlier this week (week of May 1st). Will keep an eye on it and provide additional updates.

meadowcroftt
Music Fan

It's not fixed.

 

There's a very simple test to determine whether the issue is fixed:

1) In Spotify use Connect(TM) to connect to a remote device

2) ensure shuffle is OFF

3) navigate to a track in the middle of your large playlist (say track 275) and play it 

4) if the next song played after 275 is track 276, then it's fixed; however, if the next song is track 1, then it's not fixed.

 

Based on this test, the issue is not fixed.

whitesd2
Regular

Yes, unfortunately in my testing today, the issue remains, the queue is still cosntrained to a limited set of artists when I use shuffle and play to my Sonos device using Spotify Connect.

Jason
Spotify Legend
Status changed to: Under investigation

Hey guys,

 

Thanks for the report.

 

We've let the tech team know, and they're investigating this. We don't have an exact timeline available for a fix, but we'd recommend you keep an eye out for updates to the app. We'll always work to fix issues like this in app updates.

 

Thanks again,

Jason

Spotify
Spotify
Status changed to: Closed

Hi all,

 

We've passed this on to the right team and it's in their timeline for fixing. We'll close this for now as they don't need any other info from users.

 

There's no exact timeline available for a fix, but we'd recommend you keep an eye out for updates to the app. We'll always work to fix issues like this in app updates.

 

Thanks!

vRuitenbeek
Newbie

Hi Guys,

 

Shuffle with Sonos is still kinda wonky.

 

When I select a playlist, it shuffles around the letters (alfabetically) and still repeats that list.

For instance: 'The Pretender - Foo Fighters', the shuffle range is from artists starting with an 'A' till artists that start with an 'F'.

After I select something like 'Blues Deluxe - Joe Bonamassa', it shuffles from 'H' to 'L' or something.

 

It's really weird.

 

Thanks!