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Smart Shuffle keeps turning itself on

Hey folks!

 

Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into.

Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one playlist, it doesn't mean that it is turned off for all playlists.

We'll keep you posted 🙂

Under investigation.

In order for us to have a better look into this, please provide us with the following details:

  • Your device + its OS version;
  • Your Spotify app version;
  • A screen recording of the issue;
  • Does this happen across devices or on a single device? E.g. if turned off on one device, does it re-appear on the same device, a different one or across all of them?
  • Does this happen when using the Connect feature or when playing normally?
  • What are the steps to reproduce the issue on your end?

Many thanks! We'll keep you posted 🙂

Top Answer
Vasil
Moderator

Hey folks!

 

Thank you for the patience while we're trying to identify the root cause for this issue. It does not occur for everyone so it takes a bit longer to fix.

 

We'd like to ask you these two follow-up questions in case you're still experiencing the issue:

  • Is this behaviour only observable with larger playlists?
  • Does it happen when using a Connect device or when the playback is playing normally via your main device?

Much appreciated! We'll be on the lookout for your replies and we'll keep you posted when there's an update 🙂

Comments
Kenzilla18

Moto z stylus (2022)

Android 13

Spotify version 8.9.76.538

Premium membership for years now

 

Get your **it together Spotify and fix this issue or you'll have A LOT of people leaving your service.

Chevy_girl15

I have a simple fix as this happened to me tonight and **bleep** me off since I was driving and couldn’t change it back. GIVE US A WAY TO PERMANENTLY TURN OFF SMART SHUFFLE ON OUR ACCOUNTS!!!!! Everybody hates smart shuffle anyway!!! We are paying for premium we shouldn’t have to put up with random shuffled songs that we don’t want in our playlists or our downloaded playlists stopping and playing liked songs instead the second we go offline even when the entire playlist is downloaded offline!!!!

Kodyn

It's an unneeded, stupid feature, like most modern Spotify features.  Get rid of it, don't fix it, eliminate it.  It was poorly implemented from the start - again, like most Spotify features, ideas and plans.

NadezhdaGavrila

I'm having problems with smart shuffle recommendations playing at a 10 to 1 ratio with the 1 being songs that are actually on my playlist. As I'm generally driving when this happens it's difficult to see what exactly is happening. All I know is that I'm paying for premium and getting less than free service. I'm extremely unhappy about this.

coke187

I actually like Smart Shuffle when it's working properly. However, as well as turning itself on all the time, Smart Shuffle is also "suggesting" songs that are already in the playlist but it can't see that the song is already there. So when I add the suggestion, the song is now in the playlist twice.

 

I don't want Smart Shuffle turning itself on when I'm on cellular data.

scremo

One day it just turned itself on and now I can't turn it off. 

saerin

this seems to be happening when continuing play after waking the laptop from sleep ? - after which it turns itself on again sometimes even after turning it off again. infuriating

scremo

@saerin 

I can play any song without smart shuffle on my laptop but not on my phone 

D3r3k23

The real problem here is that the smart shuffle option is mixed in with regular shuffle. There's a 3-mode toggle with the shuffle button, which is different from every other shuffle button in the history of shuffle buttons!

dl_mj12

I want to be able to go into the settings and disable this "feature" permanently. I do not want to toggle it frequently. I want to opt out from it completely.