Announcements

Song Playback Issue (Only One Song)

Status: Closed

The Song In Question: "You vs. The World" by The Morning Of on the album "The World As We Know It"

 

The Issue:
When playing the song, the first second plays, then Spotify skips to the next track. When I put the repeat option to "Repeat 1" it will play the first second multiple times, usually somewhere between 3 & 5 times, finally start playing the song the whole way through. I have had at least two occurances where it just kept repeating the first second for 30+ seconds before I stopped it. I have not found any other song that has this glitch.

Hey @Stone45.

 

We're going to close this for now. Let us know if there's anything we can do. We'd be happy to help 🙂

 

Comments
osornios

@Stone45

 

Just played it fine here.

 

Have you tried in a different device?

Stone45
I recently has success in playing it on my iPhone. It's my Mac that seems to have the stuttering issue.
osornios

@Stone45

 

You should try deleting and reinstalling the app:

 

https://support.spotify.com/us/learn-more/faq/#!/article/reinstallation-of-spotify

 

MaryC1
Status changed to: Closed
 
MaryC1

Hi @Stone45,

 

Are you still experiencing the same issue after the reinstall?

 

If so, could you send us the Spotify URI of the song so we can take a closer look?

 

We really appreciate your help with this one!

 

Our best,

Leo
Status changed to: Closed

Hey @Stone45.

 

We're going to close this for now. Let us know if there's anything we can do. We'd be happy to help 🙂

 

Env: prod