Song skips

[Junengo28]

Hi I'm having problems with playing tunes. Some songs will play but there are many that play a few seconds than not at all.
Can I get some help with this? I have asked people I know with a premium account and none have mentioned the same problem.

Thanks,
June

[Hubo]

Hey @Junengo28! Welcome to the Spotify Community!

That's not cool! Could you let me know your OS, Spotify and device versions? Also, does a reinstall of the Spotify app help here? Let me know how you get on! 🙂

Have a great day!

[Chiod]

hi music not playing at all i tried playing music with my phone and it works just fine but spotify in my laptop is not working.

[Junengo28]

Hey! Thanks for replying to my post.
My OS? not sure, but I have the Iphone 6 version.
I updated the app as well and even that didn't seem to help.
Starting to think it is an issue with my carrier..

[Leo]

Hey @Junengo28,

You can find your device's operating system by heading to Settings > General > About > Version. If you could also send over your Spotify version, that'd be great. To find this, open Spotify and go to Settings (little cog wheel) > About > Version. Could you tell us if any error messages appear when the issue occurs? 

@Chiod if you could also get back to us with the same info, we'll see what we can suggest 🙂 

Thanks!

[Melody]

Hey folks,

As we've not heard back from you, we're going to close this one up now.

If this happens again however, don't hesitate to give us a shout in a new thread.

In the meantime, if you are still experiencing this we'd recommend:
- Reinstalling

- Restart your device

- Premium? Try a 'Remove All' here. This will mean re-downloading your offline tunes, but should ensure it's not a cache issue

- Check you don't have any cache-clearing apps downloaded. If you do, can you remove Spotify from the permissions?

- Check you're not using any Low Power/Battery Saving modes on your device

Many thanks 🙂

/M