I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing.
All of the Sonos devices are appearing as expected on my MacBook, iPad and my wife’s iPhone, not I’m not sure why they’re not appearing on my iPhone.I can connect to those devices through my Sonos app.I have tried restarting the device, deleting/reinstalling both apps and restarting my router and Sonos devices and none have resolved the issue.A reinstall of the Spotify app temporarily resolves the issue but keeps reverting.
I have attached screenshots from my 3 devices to show what’s appearing and details of the devices are listed below:
iPhone 7, iOS 12.4, Spotify 126.96.36.1997, Sonos v 10.3.2
iPad Mini 4, iOS 12.4, Spotify 188.8.131.527
MacBook Pro (Retina, 13-inch, Early 2015), macOS Mojave 10.14.5, Spotify 184.108.40.2061.gdb77255f
Hey there folks,
We really appreciate your reports about having troubles to see your Sonos devices on the Connect picker when using an iOS device. We've passed this on to our tech teams and they'll be looking into this.
If you're experiencing this, we'd first recommend trying the following:
A clean reinstallation of the app following the steps here
Make sure your Sonos system and device using Spotify are on the same Wi-Fi network.
Your devices are on the latest OS (operating system) versions available
Check if the issue persists when using a different network connection. If it works with another connection, we recommend contacting the service provider of the original network for more information.
You can disable WiFi assist on your mobile device, there's more steps here
Check if the same occurs when using a different Spotify account (if possible)
Some users have mentioned that switching Airplane Mode on, then off helps
If none of these do the trick, let us know by adding your +VOTE and leaving a comment with the following, if you haven't already:
Your devices and their OS version - it'd be helpful if you could include the devices that have this issue and the ones that don't if you have more than one
The exact version of the Spotify app on each device
We'll make sure to pass these on to the right teams and keep you updated, thanks!