Sonos devices on Spotify Connect not appearing on iPhone iOS

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing.  

 

All of the Sonos devices are appearing as expected on my MacBook, iPad and my wife’s iPhone, not I’m not sure why they’re not appearing on my iPhone.  I can connect to those devices through my Sonos app.  I have tried restarting the device, deleting/reinstalling both apps and restarting my router and Sonos devices and none have resolved the issue.  A reinstall of the Spotify app temporarily resolves the issue but keeps reverting.

 

I have attached screenshots from my 3 devices to show what’s appearing and details of the devices are listed below:

 

Plan: Premium

 

Devices:

  • iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2
  • iPad Mini 4, iOS 12.4, Spotify 8.5.19.947
  • MacBook Pro (Retina, 13-inch, Early 2015), macOS Mojave 10.14.5, Spotify 1.1.12.451.gdb77255f
Spotify-iPad-iOS.jpg
Spotify-iPhone-iOS.jpg
Spotify-MacBook-macOS.png

Hey there folks,

 

We really appreciate your reports about having troubles to see your Sonos devices on the Connect picker when using an iOS device. We've passed this on to our tech teams and they'll be looking into this.

 

If you're experiencing this, we'd first recommend trying the following:

  • A clean reinstallation of the app following the steps here
  • Make sure your Sonos system and device using Spotify are on the same Wi-Fi network.
  • Your devices are on the latest OS (operating system) versions available
  • Check if the issue persists when using a different network connection. If it works with another connection, we recommend contacting the service provider of the original network for more information.
  • You can disable WiFi assist on your mobile device, there's more steps here
  • Check if the same occurs when using a different Spotify account (if possible)
  • Some users have mentioned that switching Airplane Mode on, then off helps

If none of these do the trick, let us know by adding your +VOTE and leaving a comment with the following, if you haven't already:

  • Your devices and their OS version - it'd be helpful if you could include the devices that have this issue and the ones that don't if you have more than one
  • The exact version of the Spotify app on each device 

We'll make sure to pass these on to the right teams and keep you updated, thanks!

Comments
ricchio
Visitor

Same problem. Sonos doesn't appear via my iPhone, but it does appear as an option on my Macbook Pro. Also, if i start playing the music from my desktop I can control it from my phone, but once I pause the music for too long the Sonos speaker disappears.

philip-v
Visitor

I'm having the exact same problem. I can connect fine from my computer, but not from the spotify app on my iphone. As soon as I connect from my computer, the speaker shows up on the app. 

LVG1
Casual Listener

I'm having the same problem with devices that have offline content. Anything that doesn't have offline content seems to be okay.. I've asked Spotify chat help and sonos.. no solution yet. Seems to be when the app update happened. 

philip-v
Visitor

For  anyone still having this problem, try deleting the app and reinstalling. It worked for me on my iphone.

ricchio
Visitor

Deleting the app seemed to work, but after a week the issue has returned.

kevinjohnsonirl
Casual Listener

Thanks for all of the updates, good to see I'm not the only one with the issue.  

 

I tried deleting the app again and reinstalling and NOT re-downloading any offline music, but the issue came back again.  Deleting and installing the app just seems to temporarily fix the issue.  

 

Any chances Spotify look at these threads to pick up on clear bugs with their app?

philip-v
Visitor

The problem retuned for me too. Hopefully the people at Spotify are looking into this. 

Don_T_Panic
Visitor

Hi, I have the same issue and have detected the following on my iPhone 8:

Enable Airplane Mode. 

Disable Airplane Mode. 

Now all Sonos Player are available in Spotify App. 

After some minutes the Players start to disappear again. 

After Airplane Mode on and off the Players are available again. 

 

It is not sufficient to disable/enable WIFI. It must be the Airplane Mode. 

 

Can anyone reproduce that behavior?

 

 

 

 

20thCentruySimi
Visitor

I have exatly the same problem - and reinstalling/turning airplane mode on and off makes no difference. We have three models of iphone in the house with three Spotify accounts all with the same problem - we couild all connect to the Sonos through Spotify Connect until two or three weeks ago. We have no problem connecting to the Sonos using Spotify Connect through our Macbooks.

schnuffi47
Visitor

Same Problem at my iphone.

ipad works fine, iphone cant find my sonos.

using spotify from sonos app it works

 

Must be an bug of the sonos app, please fix it...