Sporadic issues with the app mainly affecting Playback and Search features

[Julian]

Hi there! 

We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

[rice654]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I got an issue where when I search for any artists or songs, it shows "no results found" how do I fix this

[domohopkins]

Plan

Premium

Country

USA

Device

iPhone 12

Operating System

iOS 15.5

My Question or Issue

I will start this with the fact that I have stable internet, in which all other apps and functions of my phone are working well. When I queue or have a playlist running my music will often just stop. Even when I hit play, the songs won't actually play, but if I select a different song they will work. This has happened multiple times with different songs from different artists. 

My other issue is that I will search for songs that I know exist and the search will just show me "Couldn't find 'song title'," despite me knowing that the song exists and that I am connected to the internet. Both of these issues seem to be happening to multiple other people on Reddit (r/spotify) as well. 

[KarlyNoelle96]

My Question or Issue
Ive had this issue in the past and Ive tried all the suggestions and “fixes” on the help boards and reddit. Ive reinstalled the app, logged out and back in and cleared my cache. Nothing has fixed this. Ive been a premium member for years and now the app is unusable.

Plan

Premium

Country

US

Device

iPhone 8

Operating System

iOS 10

My Question or Issue

[necsma]

Plan

Premium

Country

Canada

Operating System

Latest Apple OS (2022 june) 

My Question or Issue

(Keep in mind I am online at all times when this happens) I downloaded a bunch of songs onto my iPhone and they all play perfectly fine, however if it’s not downloaded it will play for the first 5 seconds and then stop playing or will not play for a good minute and then start playing. I had this issue before on my old phone and I thought it was due to storage issues but on my new phone I have around 100GB. This error never happens when I don’t have any songs downloaded but the moment I do this happens. 

[DetectiveWolf]

Plan

Premium

Country

USA

Device

Samsung Note 8 ultra

Operating System

Android 12

After listing to a show on my spotify account, all of my music would stop after 10 seconds of playing. I have tried multiple different Playlist and songs and it seems to be happening on all of them. I have done the following steps:

• Restarted the app

• Deleted cache via app and restarted it

•Turned WiFi off and restarted it

•Reinstalled the application 

•Deleted app and cache data from phone settings

•Restarted phone

•Restarted router

•Turned on offline mode, restarted app, and turned offline mode off

•Made sure internet was enabled for app

•Attempted to download music (unable to do so)

After all of these attempts, nothing changed. Songs were still stopping after 10 seconds. Does anyone have an easy fix that i have not tried? 

[Julian]

Hey folks!

The teams in charge are aware of this and are investigating as we speak. However, a lot of users have reported the service is back working as usual. This seems to be a sporadic issue.

In case you're still experiencing inconveniences with the service, try logging out and back in and/or restarting your devices.

We'll check back here with a new status once we have more info.

[Novy]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!