Help Wizard

Step 1


Spotify 3 month premium eligibility issue






Samsung Galaxy A6

Operating System



My Question or Issue

Why did I get an email for the "three months premium for $9.99" deal if I'm not ellegible?


Hey there folks,


We really appreciate all your reports regarding this.


As most of you are also reporting, this should be now fixed.


If you're still having troubles, don't hesitate to let us know by heading over to the related Help Board and starting a new thread. We'll be happy to take a closer look 🙂


Have a lovely day!


And no, it's not because I canceled premium after April 15th. I haven't even had it for three months.


Got the same exact email earlier today. Went to redeem it and got the same error.



Status changed to: Under investigation

Hey there folks,


We've received reports from users having troubles availing of the offer for 3 months of Premium in the price of 1. No worries, we've passed this on to the right teams and they'll be looking into it.


First, keep in mind that Premium users who reverted to Free before the 15th of April are eligible for this offer. 


If you are eligible for this offer, and you're seeing an error message that you aren't, we'd recommend giving the following a try:

  • Log in to your Spotify account to upgrade in an incognito or private window in your browser.
  • Try from a different device (for example, try upgrading from a desktop device if you're trying to avail of the offer in a mobile device).
  • Try from a different network connection (for example, if you're trying to upgrade connected to a WiFi network, try 3G/4G).

If none of these do the trick, make sure to add your +VOTE and leave a comment to let us know your country and the troubleshooting steps you've tried.


We'll keep you updated. Thanks!


None of the troubleshooting methods worked for me. Tried on incognito mode on Chrome iOS and also tried switching to mobile data from my WiFi.


Also tried on my Windows 10 desktop but nada


edit: forgot to mention I haven’t been premium since November so I should be eligible 

Also having this issue. Tried all of the recommended things above to no avail. Originally tried on my Samsung S8 with wifi, then tried incognito mode on 4g, and tried on chrome and firefox on my laptop. Nothing 💔. Similar to above, I've not had premium since February so definitely eligible!

Non of the troubleshoot worked for me.

not a premium user since Feb so should be eligible. 
Appreciate update upon rectifying the problem 



Same issue in Ireland. Very disappointing to get an email offer and then cannot avail of it. 


Same issue in Finland and I tried all the steps


Same issue in Romania. Tried all of the steps to no avail.


Same problem in Czechia, I'm not premium user since end of March so I should be eligible. I tried everything.