Spotify APP Keeps loging out on Samsung UA55MU8000

[Amenophis_IV]

Hi,

Got a new Samsung UA55MU8000 Smart TV.

Everytime I turn off the TV, Spotify APP logs out!
It's really painfull to have the need to log in again every days.

Could you please advise how to fix this?

Thank you.

[Alfredo]

Hey @Amenophis_IV!

Thanks for reaching out to us.

Just to confirm, is your TV's firmware up to date? Also, do you disconnect the TV from the electric outlet after turning it off?

We'll see what we can suggest.

[Amenophis_IV]

Hi Alfredo,

Thank you for your feedback.

YES - TV's firmware is up to date.

NO - TV isn't disconnected from outlet after turning it off.


Thank you for your assistance,

Regards,

[William_13]

Hey @Amenophis_IV, thanks for the info!

As we look to improve the overall Spotify experience, we are removing the app from select Samsung TVs including your model, so some features may not work correctly anymore. However, there's more info here on how you can keep using the app on your TV.

Give us a shout if you need something else 🙂

[Amenophis_IV]

Hi William_13,

Your answer is unconclusive and not satisfactory.

My TV model is fairly recent as I just bought it.
Its one of Samsung latest 2017 models.

- NOT 2015 and prior according to the list here.

► Please explain how Spotify APP not staying logged can be the result of "we look to improve the overall Spotify experience" ??

► Have you read my question?

Thank you for your feedback, and for fixing your App.
Not fixing these kind of issues is everything but keeping your customers being your customers.

Regards

[Aimee_T]

Sorry for the confusion!

We'd like to check that everything is under control. Could you let us know what operating system do you have on your Samsung Smart TV?

If you're getting any error messages, we'd recommend sending a picture of it.

Take care 🙂

[Amenophis_IV]

Hello,

It seems you guys pushed an update a couple days ago on Spotify App on Tizen 3.0.

The App now behaves correctly while turning Off the TV.

When turning On again, no need to log in anymore.

- Thank you for fixing the issue guys. 😉

►  A couple notes:

Spotify APP GUI (Tizen 3.0) the TV

- UX is awful.

1. OVERALL DISPLAY:
It's a nightmare. Almost total failure.

• Why Albums / Title displays illustrations are so big?
  This takes way too much room, and it results displaying LESS Albums/Titles.
  
  
•  Why only display a few albums/titles per page?
  Only a static big thumbnails view for everything.
  Add the option to display everything as LISTS, while keeping 1x Illustration only.

2. PLAYLISTS : 

• There is enough room on the TV to display PLAYLISTS the same way as it is shown on Windows Spotify Client.
• Right now it is NOT userfriendly at all.

3. SEARCH RESULTS:

• Browsing through Search Results is a nightmare

- Being a developper and company owner myself, I understand that there is much to do to satisfy paying customers.

- I always push my teams to excellence by asking the to stand on the customer perspectives, views, and user experience.   

- The remaining questions I ask them is:   If you pay for this, would you be satisfied?

However please transfer my email to your board of directors.

- You audience is key. Provide to your audience, and your audience shall provide you!

- Unless you want to make it perfect on each platform, don't add spotify support in a poorly manner.

- Doing more isn't alsways doing best.  But doing best is always doing more.

- The more you answer your paying customer base, the more you getting paying customers.

Thank you again guys,

Hopefully will see a better UX raising in the near future.

With regards,
PL

[JuanSebastian]

Thanks for all your feedback @Amenophis_IV!

We're happy to hear that you're not having any more issues logging into your account. We'll make sure to pass all your comments about the Smart TV app to our developers. Your opinion is very important to us and we always want the users to have the best Spotify experience.

If you ever need us again, don't hesitate to get back to us.

Have an awesome week 🙂