Spotify App crashes on iPhone using USB-Connection in the car

Status: Fixed

I use Spotify Version 6.5.0.1665

on an iPhone 4S

 

I like to listen to spotify in the car, I do this since I got Spotify premium, so I know, it worked before. There have been no changes made with the car software, so thats noch the point.

 

I have a BMW without iDrive, which means, I just use Spotify by USB-connection, but the moment I plug the USB-Cable on my iPhone4S the Spotify-App freezes I cannot navigate or start music.

After a few seconds the app crashes and I have to reopen the app with the USB cable still plugged in.

When I stop the car and want to unplug the iPhone, the same happens.

After unplugging the app freezes and after a few seconds it crashes.

Really annoying when you listening to an audiobook with over 100 titels and you have to search the right titel again.

 

It worked before, I did this all the time, listening at home with headphones, get into the car and just listening still to the same title by just plugging the USB-cable in, but now the app crashes everytime.

 

What I did till now:

I did try this with a different account from a friend.

I reinstalled the app

I reseted the iPhone

 

Btw. with amazon prime music everything works just fine!?

That's great to hear @boardy1980

 

We're happ that it seems to be working for you now. As we've seen other reports of this being fixed, we'll get this issue closed off for now.

 

If you do spot any further issues, please feel free to create a new Ongoing Issue thread and we'll take a look.

 

Thanks 🙂

Comments
boardy1980

Hi,

would be great to hear positiv news as I use a second streaming account for audiobooks because I cannot use spotify for it when the app crashes or I have to close it everytime I get in my car and want to listen to an audiobook without loosing the last title.

It's really expensive using 2 streaming apps. So I have to decide wether waiting for your update or switching to a competitor.

Imogen

Hey @boardy1980

 

We hear you and appreciate your frustration. Rest assured that our best tech folks are working on this as we speak. Hopefully, we'll have a fix soon. 

 

Thanks for bearing with us 🙂 

 

/I 

Melody

Hey!

We're just checking in to let you know that the right team are still working hard backstage.

We hope to have some more info for you soon.

 

Let us know if you're seeing any changes in the meantime.

 

Many thanks,

 

/M

boardy1980

Hi @Melody,

 

I testet the new spotify update in the car and yes it works again... finally!!!

The app is still very slow compared to the other music streaming apps like deezer or amazon prime music.

I wonder if the app caches the playlists or tries to load it everytime I open the app, but that's another topic.

 

Thanx for fixing this issue, I can now use spotify as I used to!

Jason
Status changed to: Fixed

That's great to hear @boardy1980

 

We're happ that it seems to be working for you now. As we've seen other reports of this being fixed, we'll get this issue closed off for now.

 

If you do spot any further issues, please feel free to create a new Ongoing Issue thread and we'll take a look.

 

Thanks 🙂