Spotify Artist shows 0 streams after passing 1000 streams

[ThijmenDam]

Dear community,

Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed the 1000 streams, Spotify Artist only shows that we have 0 stream all time. Also, it still shows <1000 while viewing our profile in Spotify itself and the last 28 days we had 248 streams (which is obviously more than 0). The 1000 mark is quite a number for a band that has just started, so we would really love to have this fixed. Our previous single did not have this issue at all.

Hope you can help me out,

Thijmen.

[Hubo]

Hey @ThijmenDam, thanks for reporting this!

That doesn't sound right! I've taken a look and it looks like this is something for Spotify's Artists team. You can reach out to them here, they should be able to take a closer look at your artist profile. Let me know if there's anything else!

Thanks, keep rocking! 🙂

P.S.: Great songs, keep it up! 😉

[CA64]

The same thing happened to me today, our song had gone from 931 to 1,238 to 0 on spotify for artist and I don’t know what to do about it 😕