Spotify BMW ConnectedDrive option not showing in iOS

[Dian]

Hey everyone,

We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

[jdub73_1]

👍👍

[Mattmarkham]

Me too, years of use suddenly gone.  

[DennisD318]

Same issue here in Germany and Luxembourg. Took me hours to find a hint to this A4A-Topic. Already restartet, reinstalled the App. Nothing worked. If not fixed, i will also change to Amazon Music / Apple Music / etc.

iphone 11

idrive 6.0 (BMX X3 2018 and X1 2019)

[juanvvdp]

Same issue here with my BMW X1. Hope Spotify will fix it soon, otherwise I’ll try with Apple Music.

[Dian]

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

We'll be keeping everyone up to speed here, so make sure to subscribe to this thread!

[gaudenz]

Some here with a X4, it's very annoying.
If Spotify won't correct this quickly, I'll quit and go to Apple Music.

[Dian]

Hey folks,

Thank you for your reports.

We're currently investigating the causes of this.

We'll keep you posted and share any updates on this as soon as possible.

In the meantime, make sure to add your +VOTE if you've also experienced this and subscribe to the thread so that you get notified on any updates as we post them.

[DreadnoughtPT]

Here are my details : 

Plan

Premium

Country

Portugal

Device

iPhone 6s

Operating System

iOS 15.1

BMW NBT version

NBT ID4

I have completely uninstalled the app, reinstalled, even formatted the phone as I only use it on the car as Hub for Spotify and Connected Drive, and nothing. It always shows the message that the app is incompatible, and needs to be updated.

Audible, and Apple Music work with no issues. Just when opening Spotify, it loops back asking to reopen the MyBmw app, and ultimately gives out the error message saying that Spotify is incompatible.

[PatrikGugg]

Same problem here since the spotify update a couple of days ago:

Country: Switzerland

iPhone: 11 pro

iOS: 15.4.1

Spotify Plan: PREMIUM

tried re-installing the app, plut in/plug out, USB and Bluetooth…nothing works anymore. Spotify can only be controlled directly via the phone device which is really dangerous while driving. BMW confirmed to me that they did not change anything with the iDrive software. So it has to be the update from Spotify.

thanks for looking into this asap.

[p_carrilho]

Plan

Premium

Country

Portugal

Device

iPhone 12 Pro

Operating System

iOS 15.4.1

I've tried:

. clean Spotify reinstall on iPhone

. unpair/pair iPhone with BMW

My wife has the exact same issue with a Mini Cooper (iPhone 11 Pro Max)