Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG7315 modem/router. All devices are confirmed to be running the latest firmware. We cast Spotify from either an iPhone XR or iPhone 8 running iOS 13. We have the latest Spotify app version on our phones. All Chromecast audio devices have <60 dBm signal strength. Lately we've been having an issue where Spotify is randomly dropping the connection to the Chromecast Audio devices. It doesn't matter whether one of us is casting to a single Chromecast Audio device or group of devices. But if a group of devices is playing, they all stop together when the casting "drops." Sometimes the issue happens several times within in an hour, requiring us to reconnect the device within the Spotify app each time to resume casting. It's super frustrating! The drops seem to happen at random, and it doesn't matter which phone is casting. The phones can be sitting untouched/locked when the casting is interrupted, so it doesn't seem like obvious app interference on iOS. We only have ~8 devices connected to the home network, and there's nothing out of the ordinary about them (e.g., a TV, a couple of iPhones, MacBooks, Chromecast Audio devices), so it's not obvious that there would be device interference. Please help with ideas! The Spotify/Chromecast Audio setup had been working really well for a couple of years before this issue started presenting itself a couple months ago. Thank you so much!
We're seeing reports that during playback the connection to Chromecast Audio devices is randomly dropping out.
We can confirm the right teams are aware of this, and they're looking into it. If you’re experiencing this issue, we'd first recommend deleting and reinstalling the Spotify app, rebooting your device, router, as well as Chromecast and make sure that all devices are up to speed with any software updates.
In case the issue persists, let us know by adding your +VOTE and the following details in a comment below:
Make and model of the device(s) this is happening on.
The Exact version of the operating system.
The Exact version of Spotify.
The Chromecast firmware version.
Are you playing via voice commands or Connect?
Once we have that, we will pass it on to the relevant team, who will look further into it.
We'll be keeping an eye out for your replies, thanks!