Device: Iphone 6, Mac, Ipad 2
Operating System Version: iOS 9.0
Spotify Version: Premium
My account says it is incorrect username and password when I try to login with facebook. When I try to sign up with facebook to test whether it works, it says the same message of "Unable to login, either username or password incorrect. Have you signed up for a spotify account?". I can see my account from my friends page and it is there, it is just not letting me on. When I click change password, it does not send it to my e-mail. When I click on account information, it shows me an error message. I created a new account to see if my facebook will connect with it and I get an error page that literally reads "OK" and that's all. I have emailed email@example.com and I have heard nothing. There are no phone numbers to call. I tweeted at their spotify cares account and have heard nothing back. This kind of customer service for $9.99 a month? I haven't been able to get on for a week, I better not have to pay for this.
- I don't know what this means, the directions aren't clear.
Some other post say it is a hacking problem. I would really like to be informed if this is true as my payment information is on that account and faster than 48 hours, Spotify team.
Sorry to hear this. Do you have a case number or did you receive an automated email when contacting us? If you could reach out using this form, we'll get back to you ASAP!