Need help? Check out our FAQs for solutions to a wide range of topics.
My Question or Issue
Spotify connect is not working when trying to connect to any device. I can only connect via by bluetooth. This all happened all of a sudden at 5:30pm Est time.
We really appreciate taking the time to add your reports here in the Community about issues with Spotify Connect in the app and playback on the Web Player.
Our tech teams have done their magic backstage and it should be now fixed.
Since everything should be running smooth now, we'll close this Ongoing Issue report as Fixed.
However, if you're having troubles, don't hesitate to give us a shout in the related Help Board. We'll be happy to lend a hand there.
Have a lovely day 🙂
Hi there! Norwegian user here. This issue started this afternoon for me (May 19th, CET). No Spotify client can connect to any Spotify Connect devices anymore. The Spotify Connect receivers aren't even visible in the Connect to device list. We have the same issue on Windows 10, iOS and Android. All of them the latest version. I know it worked fine this morning. I never had the issue before.
No response. I thought my situation will be common. Start my work in the morning on my computer, fire a Spotify playlist to play music on my Sonos speakers. This is still not working and it used to work 2 weeks ago. Frustrating that I can't get a simple thing like that to work and there is no response. All I get now is a message that "Spotify is not active on this device". I can get the same connection to work when I use Spotify on my iPhone.
Hi, here in Italy stil doesn’t work with any of my echo devices.
it works only with the Spotify account linked in the amazon account. Any other family plan account can’t reach anymore the echo devices through WiFi.
when we say: “Alexa, Spotify connect” the echo performs only a bluetooth search.
Can you please investigate?
I have a similar issue with my iPhone 7 Plus. I can only play it on my phone or through Bluetooth. The other two devices I normally connect to are in grey so I can’t even click on them and it says Can’t play this right now. I tried rebooting my device and that didn’t help