Spotify Connect is not working

Plan: Premium

Country: Canada

 

Device

Iphone 8

Operating System

13.3.1

 

My Question or Issue

 

Spotify connect is not working when trying to connect to any device.  I can only connect via by bluetooth.  This all happened all of a sudden at 5:30pm Est time.  

 

Hey folks,

 

We really appreciate taking the time to add your reports here in the Community about issues with Spotify Connect in the app and playback on the Web Player.

 

Our tech teams have done their magic backstage and it should be now fixed.

 

Since everything should be running smooth now, we'll close this Ongoing Issue report as Fixed.

 

However, if you're having troubles, don't hesitate to give us a shout in the related Help Board. We'll be happy to lend a hand there.

 

Have a lovely day 🙂

Comments
marcelomello
Visitor

problem solved. THANKS.

Falarara87
Visitor

 

Plan

Premium

Country

Brazil

 

Device

Galaxy s10 plus and Galaxy s10e

 

System

Android 10

 

My Question or Issue

I can't listen music thought my denon home theater or my Samsung qled tv. The apotify appears with "connecting" but never connect. Other apps and functions(YouTube, denon remote control, heos and others) works perfect through the network, only Spotify doesn't.

I tried everything, reboot all devices, the two phones (s10+ and the s10e), reinstall app, clear app cache but without any success.  

Even to log in on the TV was really hard, I had to put my credentials manually, because spotify on mobile doesn't connect on TV.

 

Can anyone help me?

Katerina
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

We really appreciate taking the time to add your reports here in the Community about issues with Spotify Connect in the app and playback on the Web Player.

 

Our tech teams have done their magic backstage and it should be now fixed.

 

Since everything should be running smooth now, we'll close this Ongoing Issue report as Fixed.

 

However, if you're having troubles, don't hesitate to give us a shout in the related Help Board. We'll be happy to lend a hand there.

 

Have a lovely day 🙂

Onewave
Roadie

@Katerina wrote:

Since everything should be running smooth now, we'll close this Ongoing Issue report as Fixed.


Just open few minutes ago with 5 votes to close it? Yes, it's fun. I would really appreciate if you opened it yesterday, when everybody was complaining on the issue.

jesslynn483
Visitor

the issue is NOT fixed. 

Falarara87
Visitor

Now heres works a gain. Reading all messages was general issue., right?

Thanks all and the Spotify support.

SpotyMcSpotFaz
Visitor

Same. Ps4, Denon Heos, AppleTv etc. 

Guitarwannabe
Casual Listener

The problem of Spotify not working on my Soundtouch speakers is sort of resolved.  It's resolved in the sense that I can once again play Spotify music on my ST speakers. But, the interface is now a clunky multi-step step process where it was formerly a simple one step process. Before Spotify stopped working on ST last week, I could open the Spotify app, begin to play music and then choose one of my ST speakers on which to play the music.  Easy peezy.  Now, if I open Spotify first, the ST speakers are not an option among devices on which to play my music.   I must first open the ST app, select Spotify, choose and start playing Spotify music via the ST app and then open the Spotify app.  When I do that, Spotify asks if I want to continue to listen on ST or some other device. Once I've got that happening, I can choose additional music directly from the Spotify app to play via my ST speaker. Why does this matter? Because when you open Spotify within the ST app, you don't get all the functionality you get in the Spotify app.  Most importantly, from my perspective, you don't have access to your Spotify library.  Also, when you access Spotify within the ST app, you don't see your most recently played; you don't see suggested new releases, etc. In sum, the Spotify interface within the ST app is pretty bare bones.  So, there is still work to be done.  By comparison, when I open a different music serve that I am apparently not allowed to mention here (wth!) within the ST app, I see My Music library and can select  a song, album or artist directly.

 

When tens of thousands of people are dying from Covid19, this is not a significant problem in the world.  But, since you asked, I thought I'd tell you.

slimbuttons
Casual Listener

 

thanks to the teams for quickly getting on it!

rajeshkan
Visitor

This is not resolved for me. I used to connect from my Spotify on my desktop (Win10) to my Sonos speakers. Stopped working last week. The speakers show up when I click on the Devices icon, but when I pick one, it goes gray and then comes back to the original white color. No message.