For about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on playback, almost like the sounds been turned up too much. the song plays but there's no point in listening due to it. however its only on my PC because I've used these sames song on my note 9 daily without issue. I've played the files on windows media player and the crackling is not present. I'm assuming an update is what caused the issue. but it's a big problem for me.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
First, yes it occurs on all my local files, not online streaming tracks.
I got the one FLAC file of certain track, and used foobar2000 to convert them into 5 types of file:
1. MP3, CBR 320kbps ------------ no crackling noise
2. Apple AAC, VBR 320kbps ---- crackling noise
3. Apple AAC, CVBR 512kbps --- crackling noise
4. Apple AAC, CBR 512kbps ----- crackling noise
5. Apple Lossless (ALAC) --------- no crackling noise
After testing I can tell it's the encoder issue of Apple AAC, maybe y'all can just upgrade the aac encoder of windows verison. BTW Android device doesn't have this issue, only desktop verison (both UWP and Win32 application).