Announcements

Spotify Crackling noise on local files

Status: Fixed

Plan

Premium

Country

UK

Device

PC

Operating System

Windows 10

 

My Question or Issue

For about 3 weeks now, anytime i go to play local files. i get horrible cracking from spotify on playback, almost like the sounds been turned up too much. the song plays but there's no point in listening due to it. however its only on my PC because I've used these sames song on my note 9 daily without issue. I've played the files on windows media player and the crackling is not present. I'm assuming an update is what caused the issue. but it's a big problem for me.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Top Answer
co-sine
Newbie

Alright, end of testing, here is the results:

First, yes it occurs on all my local files, not online streaming tracks.

 

I got the one FLAC file of certain track, and used foobar2000 to convert them into 5 types of file:

1. MP3, CBR 320kbps ------------ no crackling noise

2. Apple AAC, VBR 320kbps ---- crackling noise

3. Apple AAC, CVBR 512kbps --- crackling noise

4. Apple AAC, CBR 512kbps ----- crackling noise

5. Apple Lossless (ALAC) --------- no crackling noise

 

After testing I can tell it's the encoder issue of Apple AAC, maybe y'all can just upgrade the aac encoder of windows verison. BTW Android device doesn't have this issue, only desktop verison (both UWP and Win32 application).

Comments
co-sine

Spotify team, it's been a real long time!! The AAC coded file playback crackling noise issue is still unfixed!!

Plz fix it ASAP! for desktop user!!

Mario
Status changed to: Under investigation

Hey folks,

 

Thanks for staying with us while this has been looked into.

 

Would you mind updating your Spotify on Desktop to the latest version ( 1.1.48) and letting us know if you're still experiencing the issue?

 

We'll keep an eye on your reply.

 

Cheers!

co-sine

Just update to 1.148 through Microsoft Store.

Crackling noise issue fixed!!!

Cheers!

Thanks to development team's work.

(remember, don't make more bugs

Mario
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!