Volume reduces during playback in Spotify when another sound outside of the Spotify application plays.
This was most prevalent for me when launching Cisco IP Communicator while Spotify was playing a track, but it also occurred when there was a new toast in the Action Center.
- After issue occurred, closed and relaunched Spotify. Spotify would go back to playing at a normal volume until another "conflicting" sound played.
- Closed IP Communicator and Spotify. Changed the configuration in the Communications tab of the Sound control panel utility from "Reduce the volume of other sounds by 80%" to "Do Nothing" (screenshot attached). Launched Spotify first, and started playing a track. Then launched Cisco IP Communicator. Result: No volume adjustment occurred
- Closed IP Communicator and Spotify. Reverted settings in Communications tab of the Sound control panel utility from "Do Nothing" to "Reduce the volume of other sounds by 80%". Launched Spotify first, and started playing a track. Then launched Cisco IP Communicator. Result: Volume from Spotify track dropped when Cisco IP Communicator started
- At no time when Cisco IP Communicator was running was there an active or incoming call which would justify the volume reduction configured.
Model: Latitude E7470
Operating System: Windows 10 1607 (Anniversary Update)
Cisco IP Communicator
Software Version: 220.127.116.11
CDP Driver Version: 1.0(0.2)
Voice Engine Version: 18.104.22.168
Output: Jabra Evolve 80
Setting the Communications settings in the Sound control panel utility to "Do Nothing" prevents this issue from occurring. Of course, Spotify's volume would not reduce automatically on an active call, nor restore upon the call's completion, so this can't be considered a solution.
We've gone ahead and closed this thread as Not an Issue, but if you're still having trouble with this, try the steps below:
If that doesn't help, let us know the device, Operating System, and Version of Spotify you're using, and we'll look into it.