Spotify Free (ads) causes browser to launch on malware / virus websites

There's something pretty alarming going on right now with Spotify Free. This started a several hours ago. If you have Spotify Free open, it will launch - and keep on launching - the default internet browser on the computer to different kinds of malware / virus sites. Some of them do not even require user action to be able to cause harm.

I have 3 different systems (computers) which are all clean and they are all doing this, all via Spotify - I am thinking it's the Ads in Spotify Free. I hope this has been noticed and Spotify staff are fixing it - fast. But it's still puzzling something like this can actually happen.


From what I have read so far I have understood this issue has been happening with Spotify Free before. Nevertheless, it's really dangerous for users and amazing how it has not been fixed. These malware launches probably happen during showing certain ads but malware / virus sites have nothing to do with the advertisers. Tells how big of a problem it seems to be (hacked server, spotify admin accounts etc)...



We've identified an issue where a small number of users were experiencing a problem with questionable website pop-ups in their default browsers as a result of an isolated issue with an ad on our Free tier. We have now identified the source of the problem and have shut it down. We will continue to monitor the situation. If you see this issue again, please let us know the exact date and time in this thread.


Thanks as always for bringing your reports to the Community! 

Related Issues


Had to stop using Spotify for this. Hope it will be better soon. 🙂


Using browser version of spotify might help


Same issue on Sierra! Using the free version of Spotify. 

Randomly opens malicious websites. This stopped when completely removing Spotify from my Mac.

There are like a million post with the information you are asking. Stop the copy and paste message and give us an explanation to the issue.

It's happening to my safari as well since my Spotify premium period ended.

1. Spotify Free Version

2. macOS Sierra, MacBook Air

3. It keeps opening the same link: no matter what I do with it, then it redirects to random websites ranging from advertisements to virus alert

4. Safari (I upgraded my safari to the latest version and it still occurs)



Same thing for me on OS X El Capitan, I use Spotify Free and a pop-under opens automatically every 2 minutes in Firefox.


This started to happen to me today on my work computer.

Latest version of Spotify Free

Windows 10

Ads launch in my default browser which is Internet Explorer (that I normally don't use).

I've uninstalled Spotify and the problem has not appeared since.

No viruses found

Nothing in registry

Nothing in browser settings.


I had my company's IT department to troubleshoot the issue.


Same thing here, 2days in a row. Comes from Ad banner.

App: Windows desktop add

Version of Windows: Windows 7 Pro x64

Version of Spotify:

Antivirus: Kaspersky Internet Security 2016


This is non professional from such a company as Spotify. But hackers are good at what they do!
Spotify should parnterup with malwarebytes to scan ads before publishing them.


This is **bleep**ing disgraceful spotify. You're responsible for pushing malware to your users. That's it, I'm done with Spotify. Or at least I'm only going to use the web player with adblock. No money for you.


For me its happening in OS X btw so OS doesn't matter.