Spotify India payment failure through UPI

[Rosh_]

Plan

Free/Premium

Country

India

My Question or Issue

 Account charged but did not get the premium service.

[niveditajs]

On my first attempt, I got charged but the subscription plan did not reflect on Spotify. How do I initiate a refund for the same ?

[shreyas_gupta]

Even I have the same issue! Can some moderator please help us on this?

[Parth13]

I have the same issue. My money has gone through thrice, and I still don't have my subscription. I have screenshots of the same. Please try to look into the issue, @Spotify.

[AVGO]

I have paid for the first time using my debit card and payment got failed and money got deducted showing a massage that can't pay from this card and money will be refunded, I thing this happened because I was using a debit card but since the money will be refunded I'm ok with it. Then again I paid using Google Pay UPI but this time it got accepted and money got deducted but no premium subscription, not even a massage of refunding.

[thekillingspree]

Same problem. I wanted to try out Spotify premium, so I chose the 1-day plan at Rs13, but my Spotify account still shows up as a Free account. Even the amount got deducted from my bank account. But here's the thing, the app now allows me to play songs without shuffle play. 

[jasen619]

I faced same issue. When I contacted customer support they told me spotify isn't available in india.

[Subhransu]

I am facing the same issue.

[maanas]

Same issue with UPI

[Cryogenesis]

wth same problem! Is Spotify even listening to us here?! 

[ShauryaSingh]

Same thing happened to me. I found one email address and have mailed them, awaiting their response. Will update this thread as and when i have an one.