Announcements

Spotify India payment failure through UPI

Status: Fixed

Plan

Free/Premium

Country

India

My Question or Issue

 Account charged but did not get the premium service.

Hey folks,

 

We're happy to say that this should now be fixed!

 

Let us know if you're still having any trouble with this.

Thanks!

Comments
Abhishek5

Same issue here for me. Tried paying through BHIM, the money got deducted but the payment failed.

 

{snip - Community Moderator edit}

nkshah2

Same here, used upi to pay and payment was deducted but got a failure message.

SparklingPwnie

Same Problem

 

Spoke to support. Apparently the transaction has not been completed yet. Was assured that money will be refunded to account if anything goes wrong. No details on when subscription will be activated. 

Hemzie

Yes.same happened here.fix it ASAP

Alisha19

So I bought the 1 year premium subscription plan via UPI few hours ago - authorised the purchase via Google pay and the money has been debited from my bank account, but my Spotify premium is not yet active. 

Plan

Premium

Country

India 

Device

Apple-Iphone

Operating System

IOS 12

 

My Question or Issue

 

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Rosh_

I have the same issue. Please help

vipul1799

Same here payed through upi but premium did not activate

Katerina
Status changed to: Under investigation

Hey there folks,

 

Thanks for all your reports regarding having troubles seeing your Premium subscription.

 

We've passed this on to our tech folks. Since we're currently looking into this, keep in mind that it might not be possible to upgrade using that payment method. However, you can try selecting an alternative method to what you’ve already tried, or a different card.

 

We'd also recommend checking this support site article. If that doesn't do the trick, make sure to add a +VOTE so you can stay up to speed with any news.

 

We'll let you know as soon as we have any updates 🙂

rishabh1610

I had the same issue. I chatted with a customer care executive and got a reply that it has been escalated and will be resolved. Hope it get resolved soon

kima09khiangte

Same problem here. I year subscription payment using BHIM UPI. Amount deducted but payment failed.