Help Wizard

Step 1


Spotify Premium sound quality on Samsung Smart TV (tizen)



I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams low bitrate music from that app? 

Higher bitrate music is the main reason I upgraded to Premium, but if I can't make use of it, I would have to cancel the subscribtion. So if there isn't an option to change the sound quality on the app (on Samsung Smart TV), are there any plans to add this option? When could we expect it to be available?



Hey @bodylip, welcome to the Spotify Community!


Currently the Smart TV application streams in 160kbps. We're working on bringing high quality streaming, but we don't have any more information about it yet.


We'll be closing this right now, but we'll pass on your comments to the right team. Stay tuned for any updates 🙂


Rahhhh Damm it I just saw that there are no analog output on my TV !! (Model UE49MU7055) You can only connect blutooth headphones... SH*T !


No worries @Runenlyd!


In this case, do you have a different internet connection you could use to see if it distorts as well? If you don't have access to a different WiFi, try tethering your phone's data plan to the TV and using that connection to test it out.


Keep us posted.


Hello @Alfredo sorry for late answering. I did the test with phone's data (4G here) and the problem remains the same. And tried to listen Spotify with earphones on my computer or phone app and the sound was great...


But @Alfredo and @JuanSebastian , try to do a very simple test on your side. Play a song on spotify samsung smart tv app with optical output, then play the same song on deezer. You'll notice an output level difference (I tried again few minutes ago). Spotify is too loud and saturates the output. Deezer is ok.That's as simple as that. 


Thank you for keeping us posted @bodylip, and @Runenlyd!


We've merged the threads about Samsung Smart TV output distortion. We really appreciate your feedback about this and we’ll get them passed onto the right team. Remember to stay tuned for any more updates.


Cheers 🙂


Thanks @MariaCamila. Waiting for news. There was an update of Spotify this morning (1.4.0) but it's still not fixed...we really count on you ! 🙂


And it is now april 7th and still nothing!!! Seriously? Apparently you do not care about your customers. Deeply dissapointed at Spotify.


A few weeks updates at all? @MaríaCamila any updates from the 'right team' you've passed our requests on too? At least let us know when they will be able to handle this request. We pay a premium fee for premium sound quality...don't you think? 



May 1st... and nothing.... I can understand when there are blocking issues, but the least you could do is communicate something, anything!


 3 weeks further, nothing yet.... amazing how bad this spotify community/moderators work. If so far Spotify refuses to communicate anything, should we check with Samsung? Or do they say it's a Spotify issue? I mean ...its is also an advantage for Samsung to have apps in the store that work properly...right?