Spotify Updater/Installer Error

Submitted by semihcanylmz on ‎2018-12-07 11:34 PM

Plan

Premium

Country

 Turkey

Device

PC

Operating System

Windows 10 64 Bit

 

My Question or Issue

new update has arrived. but, I always get the same error. "It seems like the Spotify Updater wasn't able to start properly. Do you want to wait a bit more?"

 

 

Hey everyone,

 

We've seen several of you have reported that Spotify can't update properly and an error message appears. We've merged those threads and we've passed this on to our tech team so they can investigate further.

 

If this issue occurs for you, you can try the steps below:

  • Restart your desktop device.
  • Try running the app as Administrator.
  • Try a clean reinstall of the app on your desktop device (including making sure that there are no Spotify files on %AppData% after you've uninstalled the app).
  • If you're using a Windows device when this occurs, try updating from Spotify directly instead of the Windows App store.
  • Run the app in Safe Mode. You can find out how to launch Safe Mode by searching online according to your device.
  • If your Windows username contains a special character when this occurs, you can try updating your Windows username. You might need to research further for more info on how to do that on your device.

You can also try the following workarounds:

We'll let you know as soon as we have any updates so we'd recommend making sure to click the +VOTE button to stay updated. 

 

Thanks!

Status: Under investigation

Related Issues

Comments
OneByBoo
Rock Star 2
Rock Star 2
‎2018-12-08 03:33 AM

Hey there,

Thanks for reaching out to the community!

 

Updating issues can be caused by many different reasons.

However, installing a fresh copy also guarantees you get the latest version of Spotify.

Make a full uninstall of the Spotify program, get the latest version online and reinstall it.

 

Let me know if this helped=)

semihcanylmz
semihcanylmz
Casual Listener
‎2018-12-08 11:38 AM

But, my all ofline music delete. Are you haven't different solution?

OneByBoo
Rock Star 2
Rock Star 2
‎2018-12-08 11:48 AM

Hey there,

Thanks for getting back with me and for your patience=)

 

Let's try another thing together. 

Head over to your account page online here and click "Sigh Out Everywhere".

After loging out from all devices get a Registry Cleaner program (doesn't matter which one) to scan your PC for issues to fix.

Then, log in to your Spotify desktop app and try updating again.

 

Let me know if it did the trick.

j2f5_zem-kdj
j2f5_zem-kdj
Newbie
‎2018-12-09 08:01 AM

Plan

Premium

Operating System

Windows 7

 

My Question or Issue

 Hello, i'm trying to update my spotify but I can't. I get this error-(screenshot attatched)

 After that Spotify launched and then I get this message that I have new update and need to restart spotify and again the problem. I tried to reinstall but it does'nt seem to be working. I'll be glad to if there is a solution to this problem. much refards

ScreenShot_20181209095319.png
jaiwareham
Rising Star 10 jaiwareham
Rising Star 10
‎2018-12-09 08:52 AM

I would hard delete it on the computer and redownload once you've tried that? Also make sure you have space on your computer to run the updater if that doesn't work?

j2f5_zem-kdj
j2f5_zem-kdj
Newbie
‎2018-12-09 08:58 AM

Hey, thanks for the fast comment.

How do I hard delete it?

I have 150gb  of free space so I don't think it's the problem.

Thank you again.

jaiwareham
Rising Star 10 jaiwareham
Rising Star 10
‎2018-12-09 09:13 AM

For Window's 7 I'm not sure so I'd try googling it? I tried to link an article but it didnt work in posting on here?

 

Once you've done that go into files to ensure you've deleted all traces of the app. You may have to try it with the updater too? 

 

Also clear the recycle bin to ensure it's gone for sure. The redownload it and the updater if you need to do that too.

 

It may have to do with Random Access Memory being why it's not able to run, which you can clear by shutting the computer down/restarting. If it get to full it slows and stops apps.

 

semihcanylmz
semihcanylmz
Casual Listener
‎2018-12-09 03:25 PM

my internet is limited. think of copying previous music files from previous spotify. After installing the fresh copy of the spotify, can I install it again?

Chaeypop
Chaeypop
Newbie
‎2018-12-09 03:31 PM

I'm having the same problem too, for a few days now

 

Edit: I've been speaking with support for a while today, i tried re installing a few times, using a different account, etc. All of that stuff didn't work.

semihcanylmz
semihcanylmz
Casual Listener
‎2018-12-09 03:32 PM

yes, me too.