Spotify Updater/Installer Error

Plan

Premium

Country

 Turkey

Device

PC

Operating System

Windows 10 64 Bit

 

My Question or Issue

new update has arrived. but, I always get the same error. "It seems like the Spotify Updater wasn't able to start properly. Do you want to wait a bit more?"

 

 

Hey everyone,

 

This is now fixed. If you're still not able to install or update the app, create a new thread and we'll help you from there. 

 

All the best! 🙂 

Comments
Katerina
Moderator
Moderator
Status changed to: Under investigation

Hey everyone,

 

We've seen several of you have reported that Spotify can't update properly and an error message appears. We've merged those threads and we've passed this on to our tech team so they can investigate further.

 

If this issue occurs for you, you can try the steps below:

  • Restart your desktop device.
  • Try running the app as Administrator.
  • Try a clean reinstall of the app on your desktop device (including making sure that there are no Spotify files on %AppData% after you've uninstalled the app).
  • If you're using a Windows device when this occurs, try updating from Spotify directly instead of the Windows App store.
  • Run the app in Safe Mode. You can find out how to launch Safe Mode by searching online according to your device.
  • If your Windows username contains a special character when this occurs, you can try updating your Windows username. You might need to research further for more info on how to do that on your device.

You can also try the following workarounds:

We'll let you know as soon as we have any updates so we'd recommend making sure to click the +VOTE button to stay updated. 

 

Thanks!

LTMVZ
Regular

"If your Windows username contains a special character when this occurs, you can try updating your Windows username."

 

Sorry, but I refuse to update my name. It was given to me immediately after I was born.

 

Spotify should update their procedures instead!

semihcanylmz
Casual Listener

I've written many posts (for spotify support). But this situation has not been resolved. We do these operations manually every time we update. This is a porterel. Please resolve this issue now. I'm starting to cool down from Spotify.

semihcanylmz
Casual Listener

Exactly. You are so right.


@LTMVZ wrote:

"If your Windows username contains a special character when this occurs, you can try updating your Windows username."

 

Sorry, but I refuse to update my name. It was given to me immediately after I was born.

 

Spotify should update their procedures instead!


Comensky
Newbie
What i do is run an old installer and then update when this is offered
However it means I have to reinstall each time I decide to use Spotify but
it has become rather a bore to have to do this
Workaround: listen to my cd's
I tried all of the solutions proposed but it shouldn't be so difficult to
use an application on a relatively recent Windows system!
I only bother to reinstall etc (with having to clean out Spotify so it is
actually easier) when I want to listen to music that is otherwise
unavailable
bahadircagri
Casual Listener

Im sick of spotify... considering to cancel my account after 2 years of premium.. waste of time

Comensky
Newbie
I tried this and it worked, even though I think it is a terrible solution
as I am an amateur linguist and I think diacritics in names are wonderful
culturally. It is a shame that Spotify's informatics can't keep up with
this!
Comensky
Newbie

I did not make a clean install. I simply took out the accent on a name so that Angélica became Angelica on the Windows users account. I then created a users folder Angelica and made a file for Spotify inside App Data, then I ran an older Spotify installer, which made a new installation. I rebooted it opened automatically without crashing. I then updated when the app suggested it.

However, I wonder why this happened as Spotify never had this problem before with diacritics.

LTMVZ
Regular

"However, I wonder why this happened as Spotify never had this problem before with diacritics".

 

Yes, that's the main question!

Guido
Spotify Legend

Hey all,

 

We're still investigating the issue.

 

Of course we are not expecting from anyone to change their name. However removing an accent from a username can be a temporary work-around.  It's easy to do and also easy to change back once we come back with a proper solution.

 

Thanks for your feedback and patience. We'll get back to you as soon as we have an update.

 

Have a nice day!

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