Spotify Web is frozen

[elfman93-it]

Hi, it's a couple of days that my web Spotify doesn't work. On the bar instead of the author and the song, there is "Spotify, Spotify" and the play button is gray.

Do you know how to solve this?

[Aimee_T]

Hi @elfman93-it, welcome to the Spotify Community!

Could you open the web player from an incognito window or using a different browser? We'd recommend clearing your browser's cache/cookies and refreshing. Does that help at all?

Take care 🙂

[FabianS_Bogota]

Hey @elfman93-it!

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. Feel free to create a new thread if you need us again.

Take care!