Spotify Wrapped page does not load

I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it :( please please help me guys or i’ll Faint :/

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Hey all,

 

We're receiving reports that for a number of users the Wrapped 2018 microsite does not load/show content.

 

If you are experiencing this, please try the following things (if you haven't yet) to see if it helps:

 

  1. Try a different web-browser
  2. Try in an incognito window
  3. Clear browser cache and cookies
  4. Soft reset your device

If the issue persists, please hit the +VOTE button and leave a comment with the following:

 

  • On what device(s) this happens
  • OS version
  • Which browser(s) you tried

We'll investigate and keep you up to date in this topic.

 

Thanks and have a nice day.

Related Issues

Comments
madispoal03
Newbie

Exactly the same problem!! I opened the email on my desktop and phone and both are just black screens with nowhere to go. Literally everything I do on Spotify atm except for listening to music is glitching and problematic. NOTHING IS WORKING.

_annathescammer
Newbie

Same

Mati1az
Newbie

Same problem

PsychMonkey
Casual Listener

I had this same issue using Chrome on my Android phone but the animation worked when I switched to Edge as my browser. 

jackwaterhouse
Newbie

Things are blank on every single different device I try - so this is a problem on Sotify's end.

 

Would be nice to hear something from their team about what could be causing it, or confirmation of a bug??

petriaks
Newbie

I have the same issue with 1/10 in the bottomeft cornerScreen Shot 2018-12-07 at 9.55.40 PM.png

Shimshek
Newbie

Hello, i tried everything you said but i have still that problem

Wezzor
Casual Listener

That worked for me!

Thank you PsychMonkey!

Akarenas
Newbie

I have the same problem, and I tried everything and still in black ☹️

Wezzor
Casual Listener

Using Edge on a desktop computer worked for me at least.