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Spotify app keeps closing during playback

Status: Closed
Using Google mobile app, Spotify premium regularly closes during playback.

Hey @Johanna_beattie!

 

It looks like you haven't replied in while. So I'll close this one up. If you still need help, just give me a shout!

Keep on rockin'! 🙂
/H

Comments
Hubo
Status changed to: Need more info

Hey @Johanna_beattie! Thanks for coming to the community!

Hmm, that's weird! Could you tell me a bit more about what's happening? Also, could you tell me what Spotify and OS version you're rocking? Let me know.

 

Take care! 🙂
/H

Johanna_beattie

Samsung SM-G800Y. Spotify version 7.5.0.1076 armV7. The app shuts down quite often, even after playing just a couple of songs. This is when in offline mode and other apps on phone remain open. 

Hubo

Hey @Johanna_beattie!

 

Alright, can you try the steps given by a fellow Rock Star here and see if that solves the problem? Let me know how that goes.

 

Take care! 🙂

/H

Hubo
Status changed to: Closed

Hey @Johanna_beattie!

 

It looks like you haven't replied in while. So I'll close this one up. If you still need help, just give me a shout!

Keep on rockin'! 🙂
/H

Env: prod