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Samsung Galaxy Note 10 plus
Android 9 Pie
My Question or Issue
Just got a Note 10 plus and Galaxy Watch 42 mm and Spotify app not found in Galaxy Store app.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.
Hey, @Lexaurinos Welcome to Spotify Community and thanks for reaching out here!
I've found a thread that is about the same issue you're experiencing and the issue was reported on March here in Community and solved. But as you're experiencing that now, I suggest that you report that here.
If you have any other further questions or need more help, let me know! I'd love to help!Best Regards,hezorg
Same here. Got the Note 10 plus and pair with my Galaxy watch. But Spotify is missing after the reboot. Check the app store on the Note 10 plus. Spotify is not found. Frustated I went back to using the Galaxy watch with my old Note 8. Check app store on my Note 8. Spotify is there. Really weird. I am going back to my Note 8 until this issue is fixed. Because being able to use Spotify on my Galaxy watch is a key feature for me. Meanwhile the Note 10 sits in my drawer. Such a disapointment.
Hey guys, @zennaudio @Viktors51 @Achenga11
The issue was already reported to Mods, but for now, I need you follow some instructions to check if the issue can be solved. I really need you all try it and give me feedback and that can help us to understand your cases better.
> restart both devices> try different internet connection> re-pair device through Bluetooth> un-pair > reinstall > re-pair> check for firmware updates
After testing all of these steps, let me know if the issue persists or if was solved and I'll continue following your case.
Hey, @NSJones @sti11q
I have this same issue, tried the steps above and there are still no results found for Spotify as if it doesn't exist.
I'm using a Samsung Galaxy Note 10 Plus with a 42mm Galaxy Watch. I'm in Florida, USA. Everything has been updated and these are all brand new units.
I also have the same problem.
We've received some reports that the Spotify app is missing from the Galaxy Store. If you are experiencing this issue, please try to reinstall the app and reboot both your mobile device and watch.
If the app is still missing, please leave a comment with the following:
We'll look into this and let you know as soon as we know more.
Thanks and have a nice day!
The app is missing from the galaxy app store. It can only be found on Google's play store on the Note10+, and this is not included on a Galaxy Watch. The app needs to be included in the Galaxy Play store.
These are brand new units.
I have this same problem
Brand new phone and watch as of yesterday
Samsung Note 10+
All steps were followed and nothing changed, still no spotify.
All systems are up to date and latest versions.
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