Help Wizard

Step 1


Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.


If you're still having trouble, make sure to post a new thread in the relevant help board here.




Hello, it's been 5 days since is there any updates?


My phone is a samsung note 20 and my spotify app logged me out and now it's stuck at the loading screen. I've reset my phone, installed and uninstalled the phone but it didn't do anything


Same issues since Thursday... 

Phone. Galaxy Z Fold 2

OS. Android 12. ONE UI v4.1

Spotify Instance. v8.7.44.968


TS done so far. Cleared data, uninstalled, rebooted, reset device. Even installed older versions back to v8.7.34.1312 of Spotify and still get stuck on the logo splashscreen.


Same issues as above since yesterday (Saturday)


Samsung Galaxy-A51 




Same issue here for 2 days now. 


Stuck on logo since logging out. 


Samsung Galaxy S21 Ultra 


Hello @Yordan  this issue began for me since June 29th




  My specs are:




  Your device's make, model and OS version. - Samsung Galaxy A70 running Android 11 / One UI 3.1

  The version of Spotify you're running. - v8.7.44.968

  The troubleshooting done so far. - Uninstalled, rebooted, reinstalled, cllearing the cache and data, opening from Spotify on chrome



Again, same issue as previously posted, hoping for updates. Device is Samsung S10+, 

One UI version: 4.1

Android Version: 12

Hoping for updates soon, I don't want to cancel my premium account but I can't pay for something I can't use 


Running the most recent version of Spotify like everyone else 

  • Samsung S20+
  • Version of Spotify - v8.7.44.968
  • Tried uninstalling the app, clearing the cache and rebooting! 

Hope this gets fixed soon! We're paying for this service and it being down for 3 days now... not the greatest of experiences!





I saw in another thread here, that if you have an SD card, you can Dismount it, uninstall Spotify, reinstall Spotify, and start it. It helped me, I can play music again. After it works, you Mount the SD again. It worked for me.


Don't try to transfer any downloaded playlists to the SD card, it will just break the app again.


Hope Spotify fixes this ASAP, because I love downloading playlists to save a lot of data when away from WiFi, especially on roadtrips.


I hope that there is a fix for people like myself who do not have SD cards. It is super unfortunate, I use Spotify constantly...