Spotify can't play songs from MULTIPLE artists

Status: Closed

I've been using premium for over a year now and I never came across this problem before.  For some reason, my Spotify cannot play any songs from multiple artists and groups.  This problem is happening on my desktop and my mobile app.  Even though the songs aren't greyed out, I still can't play the music and it just says the song is not available when it clearly is.  This has been going on for over a week now and I've just been waiting for an update to fix this but that never came.   

Hey folks!

 

Hopefully everything's working fine now. It's been a while since the last update on the post, so we'll be closing it for now. If you guys still need assistance, feel free to get back to us at any moment.

 

Take care!

Comments
sjshoema

I am having the issue with Mastodon and Kendrick Lamar. Spotify not being helpful at all. Also on twitter they are acting like this isn't a major problem affecting many people. Keep telling people to restart their phones and then not giving them any other info. Beyond frustrating!!! Canceling tomorrow if not fixed.

MonicaM_Bogota
Status changed to: Need more info

Hi everyone!

 

Welcome to the Spotify Community.

 

For those who haven't sent us this info yet, could you let us know what device, operating system and Spotify version you're using? Also, can you try to log in from your device using a different account (could be one from a friend or a relative) to see if this is still happening? If so, maybe the steps here could help you with this. 

 

Keep us posted. 

Siriusorion

I already updated my phone and deleted and reinstalled the app. No help. I don’t have access to another account for now.

Siriusorion

I was able to listen to Leonard Cohen again today. I did nothing to change anything since I first posted. It all makes no sense.

SergioDavid
Status changed to: Need more info

Hey @rushnetmx@atticus333@Fonstuik@WonderBoy734@caitmary, and @ThaKahunaPT.

 

Can you all send over your operating systems and Spotify versions? We'll also need to know what device you're info. 

 

Thanks for the info @emifernandez@b_sapkota@Siriusorion.

 

Does logging out and back in make a difference? You can also try restarting the app and your device. Be sure to keep us posted on the results.

 

Thanks for the detailed post @JiMy360.

 

We suggest you reach out to our team here so they can get a closer look at your account.

 

We hope to hear back from you all for more info on this. We'd love to get this resolved for all of you!

Fonstuik
Logging in and out fixed the problem for me. Lol never thought of that. 
rushnetmx

Hi! @SergioDavid

 

My system OS is: 

 

Edition:Windows 10 Pro

Version 1709

OS Build 16299.19

 

I'm using a laptop acer, model e5-575. And my spotify premium version is: 1.0.65.320.gac7a8e02.

 

I try unistall, reinstall, log in and log out without luck, can't listen music from SIA, give and error the song is not available

 

Let me know if you need more details, thanks.

SergioDavid
Status changed to: Need more info

Good to know that did the trick @Fonstuik. If you ever need us again, let us know!

 

Thanks for all the info @rushnetmx.

 

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what's going on.

 

When you do this, make sure to include all of your device info as well as all of the troubleshooting you've tried so far. 

 

Let us know how it goes!

FabianS_Bogota
Status changed to: Closed

Hey folks!

 

Hopefully everything's working fine now. It's been a while since the last update on the post, so we'll be closing it for now. If you guys still need assistance, feel free to get back to us at any moment.

 

Take care!