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Spotify crashes on startup (macOS Sierra)

Status: Closed

Hi there. I just downloaded and installed the lastest version of Spotify (1.0.42.151.g19de0aa6) and i can't get the client to start properly. It crashes immediately on startup. In offline mode the client works fine.

 

I've read several posts here about the issue and tried following alot of the suggested steps (clean reinstall, log out in offline mode, disable firewall etc) but it doesn't work. 

 

Im running macOS Sierra 10.12.1 on a Macbook Pro. 

 

Any help would be greatly appreciated.

 

Awesome @loripori1002! We're happy to hear that. 

 

If you need any more help, don't hesitate to get back to us.

 

Take care 🙂 

Comments
FabianS_Bogota
Status changed to: Closed

Hey @Flashwit, welcome to the Spotify Community!

 

It's not cool that this is happening. Are you getting a specific error? Any screenshot would be really helpful.

 

Are you experiencing the same using a different device or Internet connection?

 

Keep us posted.

Flashwit
Hi!

I'm not getting any errors, the program just shuts down instantly after
starting it. All i see is the grey spotify box for like 1 second, and then
its gone. It works fine on my iPhone and PC tho.


loripori1002

Heyhey

exactly the same keeps happening to me, not sure how to fix it though. 

 

Console log shows the following when starting up the application:

 

default	11:27:43.584223 +0100	Spotify	subsystem: com.apple.SkyLight, category: default, enable_level: 0, persist_level: 0, default_ttl: 7, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default	11:27:45.002087 +0100	Spotify	subsystem: com.apple.SystemConfiguration, category: SCNetworkReachability, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.051074 +0100	Spotify	subsystem: com.apple.network, category: , enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.886068 +0100	Spotify	subsystem: com.apple.libsqlite3, category: logging, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 1, privacy_setting: 2, enable_private_data: 0
default	11:27:45.932451 +0100	Spotify	Faulting in NSHTTPCookieStorage singleton
default	11:27:45.932513 +0100	Spotify	Faulting in CFHTTPCookieStorage singleton
default	11:27:45.932549 +0100	Spotify	Creating default cookie storage with process/bundle identifier
default	11:27:45.935536 +0100	Spotify	subsystem: com.apple.securityd, category: secpref, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.936189 +0100	Spotify	subsystem: com.apple.securityd, category: integrity, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.936375 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:45.936665 +0100	Spotify	subsystem: com.apple.securityd, category: handleobj, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.936798 +0100	Spotify	subsystem: com.apple.securityd, category: MDS_Scan, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.937012 +0100	Spotify	subsystem: com.apple.securityd, category: MDS_API, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.937166 +0100	Spotify	subsystem: com.apple.securityd, category: SSclnt, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.938564 +0100	securityd	0x7fef68e3a060 client new: pid:4443 session:100006 /Applications/Spotify.app taskPort:51775 uid:501 gid:20
default	11:27:45.938958 +0100	Spotify	subsystem: com.apple.securityd, category: MDS_IO, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.939108 +0100	Spotify	subsystem: com.apple.securityd, category: mdslock, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.939333 +0100	Spotify	subsystem: com.apple.securityd, category: security_exception, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.939366 +0100	Spotify	UNIX error exception: 17
default	11:27:45.939556 +0100	Spotify	subsystem: com.apple.securityd, category: DBOpen, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.939691 +0100	Spotify	subsystem: com.apple.securityd, category: dbsession, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.939741 +0100	Spotify	DbOpen of /private/var/db/mds/system/mdsDirectory.db
default	11:27:45.939978 +0100	Spotify	subsystem: com.apple.securityd, category: atomicfile, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.940008 +0100	Spotify	0x608000279440 opened /private/var/db/mds/system/mdsDirectory.db: 50744 bytes
default	11:27:45.940141 +0100	Spotify	0x608000279440 allocated /private/var/db/mds/system/mdsDirectory.db buffer 0x7fe7c8092400 size 50744
default	11:27:45.940220 +0100	Spotify	0x608000279440 closed /private/var/db/mds/system/mdsDirectory.db
default	11:27:45.941588 +0100	Spotify	UNIX error exception: 17
default	11:27:45.941750 +0100	Spotify	subsystem: com.apple.securityd, category: dynamic, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.941923 +0100	Spotify	subsystem: com.apple.securityd, category: callback, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.942057 +0100	Spotify	subsystem: com.apple.securityd, category: cssm, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.942214 +0100	Spotify	UNIX error exception: 17
default	11:27:45.942405 +0100	Spotify	UNIX error exception: 17
default	11:27:45.942526 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:45.942620 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:45.942743 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:45.942948 +0100	Spotify	UNIX error exception: 17
default	11:27:45.943159 +0100	Spotify	UNIX error exception: 17
default	11:27:45.943259 +0100	Spotify	DbOpen of /Users/lorenzproell/Library/Keychains/login.keychain-db
default	11:27:45.943347 +0100	Spotify	0x60000027f980 opened /Users/lorenzproell/Library/Keychains/login.keychain-db: 464536 bytes
default	11:27:45.943520 +0100	Spotify	0x60000027f980 allocated /Users/lorenzproell/Library/Keychains/login.keychain-db buffer 0x10a663000 size 464536
default	11:27:45.943575 +0100	Spotify	0x60000027f980 closed /Users/lorenzproell/Library/Keychains/login.keychain-db
default	11:27:45.944598 +0100	Spotify	loading /Users/lorenzproell/Library/Keychains/login.keychain-db
default	11:27:45.946922 +0100	Spotify	subsystem: com.apple.securityd, category: kcreferral, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:45.947097 +0100	Spotify	not attempting migration for /Users/lorenzproell/Library/Keychains/login.keychain-db version 512 (1 1 0)
default	11:27:45.947260 +0100	Spotify	DbOpen of /Library/Keychains/System.keychain
default	11:27:45.947363 +0100	Spotify	0x60800027d5c0 opened /Library/Keychains/System.keychain: 48980 bytes
default	11:27:45.947509 +0100	Spotify	0x60800027d5c0 allocated /Library/Keychains/System.keychain buffer 0x7fe7c903ce00 size 48980
default	11:27:45.947543 +0100	Spotify	0x60800027d5c0 closed /Library/Keychains/System.keychain
default	11:27:45.948485 +0100	Spotify	loading /Library/Keychains/System.keychain
default	11:27:45.951230 +0100	Spotify	not attempting migration for /Library/Keychains/System.keychain version 256 (0 0 1)
default	11:27:45.951354 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:45.951390 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:45.951599 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:45.951658 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:45.979681 +0100	Spotify	TIC TCP Conn Start [1:0x60800019a340]
default	11:27:46.130131 +0100	Spotify Helper	subsystem: com.apple.SkyLight, category: default, enable_level: 0, persist_level: 0, default_ttl: 7, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default	11:27:46.592164 +0100	Spotify	TIC TCP Conn Event [1:0x60800019a340]: 1 Err(0)
default	11:27:46.592217 +0100	Spotify	TIC TCP Conn Connected [1:0x60800019a340]: Err(0)
default	11:27:46.592961 +0100	Spotify	TIC Enabling TLS [1:0x60800019a340]
default	11:27:46.747377 +0100	Spotify	TIC TLS Event [1:0x60800019a340]: 2, Pending(0)
default	11:27:46.747932 +0100	Spotify	TIC TLS Event [1:0x60800019a340]: 11, Pending(0)
default	11:27:46.748201 +0100	Spotify	subsystem: com.apple.securityd, category: dateparse, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:46.749454 +0100	Spotify	UNIX error exception: 17
default	11:27:46.750066 +0100	Spotify	UNIX error exception: 17
default	11:27:46.750834 +0100	Spotify	subsystem: com.apple.securityd, category: SecImpExp, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:46.751717 +0100	Spotify	TIC TLS Event [1:0x60800019a340]: 12, Pending(0)
default	11:27:46.751791 +0100	Spotify	TIC TLS Event [1:0x60800019a340]: 14, Pending(0)
default	11:27:46.752726 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:46.752801 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:46.760518 +0100	Spotify	TIC TLS Trust Result [1:0x60800019a340]: 0
default	11:27:47.087873 +0100	Spotify	TIC TLS Event [1:0x60800019a340]: 20, Pending(0)
default	11:27:47.088315 +0100	Spotify	TIC TCP Conn Event [1:0x60800019a340]: 8 Err(0)
default	11:27:47.088341 +0100	Spotify	TIC TLS Handshake Complete [1:0x60800019a340]
default	11:27:47.088668 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:47.088704 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:47.088896 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:47.089006 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:47.089201 +0100	Spotify	switching to keychain-db: /Users/lorenzproell/Library/Keychains/login.keychain-db from /Users/lorenzproell/Library/Keychains/login.keychain (0 1 1 1)
default	11:27:47.089289 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /Library/Keychains/System.keychain (0)
default	11:27:47.866796 +0100	Spotify Helper	GVA info: preferred scaler idx 0
default	11:27:48.309710 +0100	Spotify	NSWindow warning: adding an unknown subview: <_NSThemeCloseWidget: 0x60000019ac30>. Break on NSLog to debug.
default	11:27:48.311047 +0100	Spotify	Call stack:
(
	0   AppKit                              0x00007fffb38b0d75 -[NSThemeFrame addSubview:] + 109
	1   Spotify                             0x00000001001823a8 Spotify + 1446824
	2   Spotify                             0x0000000100182190 Spotify + 1446288
	3   Spotify                             0x0000000100182034 Spotify + 1445940
	4   Spotify                             0x0000000100183012 Spotify + 1450002
	5   Foundation                          0x00007fffb767bf2a __NSThreadPerformPerform + 326
	6   CoreFoundation                      0x00007fffb5c304c1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
	7   CoreFoundation                      0x00007fffb5c11847 __CFRunLoopDoSources0 + 423
	8   CoreFoundation                      0x00007fffb5c10db6 __CFRunLoopRun + 934
	9   CoreFoundation                      0x00007fffb5c107b4 CFRunLoopRunSpecific + 420
	10  HIToolbox                           0x00007fffb51acfbc RunCurrentEventLoopInMode + 240
	11  HIToolbox                           0x00007fffb
default	11:27:48.662016 +0100	Spotify Helper	subsystem: com.apple.SkyLight, category: default, enable_level: 0, persist_level: 0, default_ttl: 7, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 0, enable_private_data: 0
default	11:27:49.461606 +0100	Spotify Helper	Failed to look up the port for "com.apple.windowserver.active" (1100)
default	11:27:50.548926 +0100	Spotify	subsystem: com.apple.securityd, category: policy, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:50.555353 +0100	Spotify	subsystem: com.apple.securityd, category: trustSettings, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:50.557788 +0100	Spotify	subsystem: com.apple.securityd, category: trustSettingsEval, enable_level: 0, persist_level: 0, default_ttl: 0, info_ttl: 0, debug_ttl: 0, generate_symptoms: 0, enable_oversize: 0, privacy_setting: 2, enable_private_data: 0
default	11:27:50.561506 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /System/Library/Keychains/SystemRootCertificates.keychain (0)
default	11:27:50.561561 +0100	Spotify	not switching as we're not in ~/Library/Keychains/: /System/Library/Keychains/SystemRootCertificates.keychain (0)
default	11:27:50.561669 +0100	Spotify	skipping upgrade for /System/Library/Keychains/SystemRootCertificates.keychain
default	11:27:50.561775 +0100	Spotify	DbOpen of /System/Library/Keychains/SystemRootCertificates.keychain
default	11:27:50.561896 +0100	Spotify	0x600000879c00 opened /System/Library/Keychains/SystemRootCertificates.keychain: 394084 bytes
default	11:27:50.572620 +0100	Spotify	0x600000879c00 allocated /System/Library/Keychains/SystemRootCertificates.keychain buffer 0x10a6df000 size 394084
default	11:27:50.572683 +0100	Spotify	0x600000879c00 closed /System/Library/Keychains/SystemRootCertificates.keychain
default	11:27:50.573837 +0100	Spotify	loading /System/Library/Keychains/SystemRootCertificates.keychain
default	11:27:51.655228 +0100	kernel	AMFI: allowing exception handler for 'Spotify' (4443) because it is handling itself.
default	11:27:51.870284 +0100	symptomsd	a wifi flow named com.spotify.client is ignored (directly reachable target)
default	11:27:51.871089 +0100	symptomsd	a wifi flow named com.spotify.client is ignored (directly reachable target)
default	11:27:51.871524 +0100	symptomsd	a wifi flow named com.spotify.client is ignored (directly reachable target)
default	11:27:58.354466 +0100	symptomsd	a wifi flow named com.spotify.client is ignored (directly reachable target)

Any help is appreciated, thanks!

loripori1002

PS: Re-Install did not work, even with deleting cache and app support files

mariatortilla

happening here too. Uninstalled using AppCleaner and reinstalled. Still crashes within 5-7 seconds. Able to play through web player. All versions of the app on my handheld devices are crashing too. 

 

Hey spotify -- please fix this ASAP! 

loripori1002

@FabianS_Bogota Any news on this 😞 ?

Mara_F

Hey guys! 

 

A new version of Spotify has been released. Can you try updating it? 

 

Let us know if that helps 🙂

 

Flashwit

It finally works! Thanks!

FabianS_Bogota

Hey @Flashwit, that's great!

 

@loripori1002 Have you tried with the new update? Let us know if the same occurs and we'll see what else can we suggest.

 

Take care 🙂

loripori1002

Sorry, forgot to reply.. it's aliiiiive 😛 .. thanks so much for your help