Spotify crashing when switching output device

Plan

Premium

Country

 DK

 

Operating System

Windows 7

 

My Question or Issue

When I change the default output device in the Windows sound manager, Spotify crashes every time. 

With crashes, I mean it continues playing the last second or so of sound on repeat on the previous device (without any sound on the selected device), and I can't interact with it. I have to kill it via Task manager, then open it again before it can play sound on the newly selected device. 

 

I have been switching output device like this for over 6 months now without problems, but it started doing this recently. Did Spotify/Windows update something to break this?

 

Hey folks,

 

Glad to hear that this is now fixed for you in the latest update for the app :)

 

Let us know if you continue to experience any issues by leaving a comment below.

 

Thanks for your patience and cooperation!

Related Issues

Comments
Odrahcyr
Newbie

This bug was introduced by the last spotify update if I remember correctly.

  • Win7 64bit Build 7601
  • Spotify 1.0.96.181.gf6bc1b6b
  • Realtek ALC1150
  • NVIDIA HD audio driver (417.35)

 

Installing Spotify 1.0.94.262.g3d5c231c fixes the problem

ghacam
Casual Listener

Hi there,

I updated the audio drivers and re-installed Spotify, and still experience the same problem.

Here are my details:

  • Spotify version: 1.0.96.181.gf6bc1b6b
  • OS and version: Windows 7
  • Since when this is happening: For a couple of months (2 months?)
  • Between which audio devices you are switching: Between laptop speakers (Lenovo Thinkpad) and monitor speakers (Philips 244E), but also between laptop speakers and plug-in headphones. Between any two devices as far a I can tell.
morrison1984
Newbie

Version: 1.0.96.181.gf6bc1b6b

OS: Win 7 x64

For at least the last month.

Device switching: I can make this happen switching any device if I play with Windows Sound.

Testotapsa
Music Fan

I found another solution, because**bleep** app is updating itself.

 

1. Go to web spotify and leave it backround

2. Open spotify app and it will play music from web browser but you can change songs etc from app and its not tilting when changin output.

cinkow1111
Newbie
  • Spotify version: 1.0.96.181.gf6bc1b6b
  • OS and version: Windows 7 64bit, up to date
  • Since when this is happening:  first week of December
  • Change between Bluetooth speaker and onboard speakers.
robertinho
Newbie

Hi guys, 

 

I've got the same problem here.

 

Spotify: 1.0.96.181.gf6bc1b6b

Win 7 64x

Firstly occured somewhere before Christmas. Happens always when Spotify is already running and I'm connecting Bluetooth Headphones to Laptop and switch the output. Spotify freezes and killing the processes is the only solution.

saintface
Newbie

Win7 x64

Asus Ranger VII Mobo

Spotify 1.0.96.181.gf6bc1b6b

Switching between default output (integrated soundcard on mobo) and headphones (external USB DAC)

Spotify crashes every time, 3 processes to kill in task manager.

bmgnrs
Newbie

I can confirm this.

mathiaskahn
Newbie

Same problem for me

wojtek46_2
Newbie

I guess the same problem affects me. Spotify stops responding when my output device is switched off and turned back on. It is Fiio E10k external usb sound card/dac. Then I need to kill all process in task manager to be able to launch spotify again. It does not even closes properly. 

Windows 7, 64bit, Spotify: 1.0.96.181.gf6bc1b6b.

Started to behave like that around month or so. Previously it handled the scenario flawlessy - continued to play audio after audio card has been switched on again.

Very frustrating as I need to perform the 'killing spotify process' each time computer is waken up from sleep mode as I turn off the audio card also.

 

EDIT: Can confirm that going back to version 1.0.94.262.g3d5c231c DOES FIX the problem!