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Spotify deletes my downloaded songs / Pauses music

Status: Closed

Hi, 

Having an ongoing issue......I have Spotify Premium and listen mainly through my Samsung S7. I have music downloaded but its happened a few times now that when I go in to play downloaded tracks they have all been deleted. They are still there in my Music but have to re-download everytime in order to listen offline. 

Very frustrating. App has not done an update which I know can cause the problem. Has also been pausing occaisionally saying my account is being used elsewhere. 

Have signed everyone out and changed password. Also blocked Sonos all of which I know can be issues and yet its still happening....

 

Any ideas?

 

Thanks in advance

Hi @neilo321,

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂

Comments
Melody
Status changed to: Need more info

Hey @neilo321

 

Thanks for coming to the Community!

 

We have some handy guides which could help out with both of these things, don't worry.

 

If your offline songs are being removed, we'd recommend checking out the steps here:
https://support.spotify.com/using_spotify/the_basics/listen-offline-troubleshooting/ under Downloads Unexpectedly Removed.

 

Also, does going to Settings > Battery > App Power Saving > Detail > (if On) Spotify > Turn off help?

With regards to your account being used somewhere else, that's not cool. If you feel this is the case, it's worth resetting your password, resetting your WiFi password if possible, and checking out: https://support.spotify.com/account_payment_help/privacy/someone-has-gained-access-to-my-account/

 

Let us know how you get on.

/M

MaríaCamila
Status changed to: Closed

Hi @neilo321,

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂

Env: prod