Spotify deleting downloaded music

Status: Closed
I've been having this problem for over a month now, basicaly the app deletes almost all of my music out of nowhere. This happens almost in a daily basis, so its really annoying. Please help

I am having the same problem. It is really annoying when I pay to listen to music but it keeps getting undownloaded.

Status changed to: Need more info

Hey there!


In this case, we'd recommend deleting your offline devices by heading here. Then, uninstall the app and remove the SD card (if applicable). After this, reinstall the app following these steps.

Let us know how it goes.

Status changed to: New issue report

Hey folks!


It's been a while since the last reply. Is everything ok now? If you still need help, feel free to get back to us. For now, we'll close the post.


Take care!

Status changed to: Closed

Env: prod