Spotify dropouts with Chromecast

[dyano31]

Issue:

When playing Spotify to a Chromecast device,there are frequent dropouts -- anywhere from 1-30 seconds, or it just freezes. I originally had a 1st gen Chromecast plugged into my home theatre, and this had been working perfectly. I tried adding a Chromecast Audio to my network Dec 24, and initially upon connecting it, I got an audible warning that my Spotify account was in use on another device (it wasn't, as far as I know). Since then, Spotify has had persistent dropouts on my 1st gen (that was working fine), the CC Audio, AND a brand new 2nd gen CC. When the music freezes, the Chromecast disappears from Devices Available, if it just drops out, it shows as still connected, with the track time running

Spotify Software:

Win 10 PC Desktop Client ver 1.0.45.186.g3b5036d6

Samsung Galaxy S4 I337m Android 5.0.1 ver 7.2.0.1250armV7

All 3 Chromecast devices are ver 1.22.78337 CA 

Troubleshooting:

I did FDRs on all Chromecast devices, and re-added them one at a time

I reset my Spotify password

Spotify plays fine from Galaxy S4 to Bluetooth speakers or earbuds

Spotify plays fine from desktop client to PC speakers, or Bluetooth

Google Play music plays fine to Chromecast

Video streaming to Chromecast is fine

[JuanSebastian]

Hi @dyano31! Welcome to the Community.

We'd love to help you with your Chromecasts. Can you let us know if this issue started happening after a specific update or event? Try resetting your internet router to see if this helps you.

Keep us posted. 

[dyano31]

It started happening after trying to add a Chromecast audio the other night. It seems to be working ok today-- thanks for responding!

[MonicaM_Bogota]

You're welcome @dyano31!

We're glad to hear it's working now. If you ever need us again, remember we'll be just a post away.

Have a great week 🙂