Spotify keeps redirecting after clicking ad partner preferences

When I click to change Spotify ad preferences, and try going back to the Spotify app it keeps redirecting me back to Chrome. I am attaching a Youtube video where you can see the problem.

https://youtu.be/R6SQV645iBU

Plan

Premium

Country

United Kingdom 

Device

Samsung Galaxy S9+

System

Android 8.0

 

 

 

Hey folks,

 

We really appreciate taking the time to report this.

 

This should be now fixed in the latest version of the app. If you're having troubles, we'd recommend performing a clean reinstall to make sure you've got the latest version available.

 

Have a lovely day!

Comments
fabioqcorreia
Newbie

I was able to reproduce this on Xperia XZ1 and Firefox.
Also clicking on back button keeps refreshing the browser tab.
Android 8.0, Spotify 8.4.72.845 armV7.

coolcaleb12134
Regular

you have to go to opened taps and close spotify and reopen it its the tab buttion on the botom of the phone.

Dommyica
Casual Listener

Hey thanks for the answer, and yes I know that. This is just a bug report to let them know that this needs to be fixed.

Moderator
Moderator
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this to us. 

 

We will need to gather a bit more info from you:

  • Spotify version
  • OS version
  • device

If you are experiencing this issue, make sure to click +Vote!

 

Thanks!

Dommyica
Casual Listener

Spotify version: 8.4.74.463 armV7

OS version: 8.0 , Android Security patch level, September 1, 2018

Device: Samsung SM-G96F (Galaxy S9+)

 

 

Moderator
Moderator

Hey there @Dommyica and @fabioqcorreia,

 

There is a newer version of the app available. Can you update your apps and let us know if the issue persists?

 

We'll be keeping an eye on your replies :)

SimBerggren
Newbie

Hi!

 

I'm also having this issue.

 

Spotify version: 8.4.77.779

Device: Huawei CLT-L29 (P20 Pro) 

OS version: Android 8.1.0 (Oreo) 

 

Hope this helps :) 

fabioqcorreia
Newbie

Hello @Katerina

I've updated my app and now it asks which browser I want to open the preferences, that's good :)

 

Some notes:

 

  • When I press the square button to go back to spotify, it keeps asking which browser I want to open;
  • When I press the back button, it closes the browser tab and returns to spotify.


My suggestion: when switching back to spotify on pressing the square button, it would be better to spotify not ask which browser I want to open after the first selection (each time I open the preferences menu, of course).

 

I believe that when I want to return to spotify I will no longer be asked to open the same option.

 

Spotify version: 8.4.77.779

OS version: 8.0, Android Security patch level, September 1, 2018

Device: Sony Xperia XZ1 (G8341)

 

 

Moderator
Moderator
Status changed to: Under investigation

Hey everyone!

 

 

We've reported this to our tech folks. If you're experiencing this issue, don't forget to click the +VOTE button, if you haven't already.

 

We'll keep you posted as soon as we have any updates, thanks!

Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

We really appreciate taking the time to report this.

 

This should be now fixed in the latest version of the app. If you're having troubles, we'd recommend performing a clean reinstall to make sure you've got the latest version available.

 

Have a lovely day!